topic Works on PC but not on iphone app in Arlo

Login error/unknown error

Danielpodo — Mon, 19 May 2025 02:58:23 GMT

I need help, i cant login to thr app, it says unknown error

i already deleted the app and installed it again, didnt work

i have the same problem on my ipad

Unable to login

Jocl — Wed, 07 May 2025 14:54:54 GMT

Reinstalled Arlo app after phone was stolen app states

UNKNOWN ERROR when I log in

have tried everything . Deleted app turned off home in settings to iCloud

nothing works

please help me

Re: Unable to login

BrookeN — Wed, 07 May 2025 14:55:18 GMT

Were you able to get logged in?

Works on PC but not on iphone app

kanga1 — Sun, 18 May 2025 10:11:24 GMT

I am trying to log in and can do so on my PC but cannot on my iphone. It allows me to log in but then requests verification but will not allow me to select any of the verification methods on the screen and effectively freezes. Any one had similar issues? How do I resolve

Can’t sign into app. “Unknown error” appears

Shambo — Mon, 19 May 2025 09:05:12 GMT

Hi, I haven’t been able to sign into my account and view any footage or app today. When I sign in it seems as if it’s about to sign in then says unknow error has occurred. This is right after it was saying new sign in detected or new phone. It is the same phone I have always used. I have tried logging in via browser which I can access my account but can’t view camera or footage

Re: Works on PC but not on iphone app

ShayneS — Mon, 19 May 2025 23:15:09 GMT

@kanga1

Can you try removing and reinstall the Arlo app?

Re: Login error/unknown error

ShayneS — Mon, 19 May 2025 23:20:03 GMT

Hi @Danielpodo

Are you still experiencing this symptom?

Re: Login error/unknown error

Danielpodo — Mon, 19 May 2025 23:22:20 GMT

Yes, i still cant login

Re: Login error/unknown error

ShayneS — Mon, 19 May 2025 23:24:04 GMT

@Danielpodo Can you provide a screen shot of the error message.

Is this with an Android or iOS device and what is the app version?

Re: Login error/unknown error

Danielpodo — Mon, 19 May 2025 23:31:34 GMT

Ios

newest version of the app

Website login “please wait”. Trying to get an account setup and it’s impossible.

528sport — Tue, 20 May 2025 12:26:26 GMT

Hi. Ive got a login. But when i try to login to the website I don’t get past the login screen. Customer service in the UK is non existent. Can you only use the app now!

Re: Website login “please wait”. Trying to get an account setup and it’s impossible.

StephenB — Tue, 20 May 2025 12:56:04 GMT

@528sport wrote:

Hi. Ive got a login. But when i try to login to the website I don’t get past the login screen.

my.arlo.com should still work.

Have you tried

clearing the browser cache?
using a different browser?

Re: Unable to login

Jocl — Tue, 20 May 2025 13:56:11 GMT

no still say s the same, have deleted and reloaded app, have charged cameras fully have re booted main station and all is connect says UNKOWN error when you try and log on , please can you assist

Re: Login error/unknown error

ShayneS — Thu, 22 May 2025 16:00:41 GMT

@Danielpodo

Did you receive my Private message? Can you send that log in for the team to review.

Re: Login error/unknown error

Danielpodo — Thu, 22 May 2025 16:21:20 GMT

I have no idea what you need, pls explain me

Re: Login error/unknown error

StephenB — Thu, 22 May 2025 18:08:30 GMT

@Danielpodo wrote:

I have no idea what you need, pls explain me

Did you get the private message (PM). Click on the envelope icon in the upper right hand corner of the forum page.

Re: Login error/unknown error

ShayneS — Thu, 22 May 2025 18:51:52 GMT

@Danielpodo Got it, thank you. I will provide more info as soon as possible.

Re: Login error/unknown error

Cemilio — Fri, 23 May 2025 01:00:41 GMT

Did you find a resolution for this error? I am experiencing the same error and have reviewed the posts about the same issue for the past several months. I tried offloading, then I tried deleting and reinstalling. I tried a new device. I was only able to login via browser and only able to view account information, not the cameras. My app is up to date and so is my phone. It's surprising that this error has been plaguing the team for months.

Arlo Secure App

Mauricio8a — Tue, 27 May 2025 22:10:54 GMT

Hello!

I can't access Arlo Secure App from my phone (iPhone 13 iOS 18.5).

He tells me: Unknow error

But on the computer YES I can enter well.

I already tried everything: I deleted the app and downloaded it again, changed the password, etc.

Any idea???

Re: Works on PC but not on iphone app

meijereh — Mon, 26 May 2025 12:26:45 GMT

I have a similar experience and am unable to solve it.

can login via web site but both iPhone and iPad give "Unknown Error"