https://community.arlo.com/t5/Arlo/Camera-not-working/m-p/2451008#M100136 <BLOCKQUOTE><HR /><a href="https://community.arlo.com/t5/user/viewprofilepage/user-id/1034223">@kojulho2</a>&nbsp;wrote:<BR /> <P>The battery is fine, but the camera won't sync. Do you have any suggestions on how to resolve this issue?</P> <HR /></BLOCKQUOTE> <P>Have you tried the hardware reset procedure for the camera?&nbsp; Open the housing, and hold down the "sync" button inside until the camera LED flashed amber (~15 sec).</P> <P>&nbsp;</P> Mon, 19 May 2025 22:41:49 GMT StephenB 2025-05-19T22:41:49Z https://community.arlo.com/t5/Arlo/Camera-not-working/m-p/2450999#M100134 <P>I have an Arlo PRO XL Spotlight with a SmartHub. One of the cameras is not functioning, and customer service was unhelpful. They essentially advised I purchase a new camera. The battery is fine, but the camera won't sync. Do you have any suggestions on how to resolve this issue?</P> Mon, 19 May 2025 21:16:09 GMT https://community.arlo.com/t5/Arlo/Camera-not-working/m-p/2450999#M100134 kojulho2 2025-05-19T21:16:09Z https://community.arlo.com/t5/Arlo/Camera-not-working/m-p/2451008#M100136 <BLOCKQUOTE><HR /><a href="https://community.arlo.com/t5/user/viewprofilepage/user-id/1034223">@kojulho2</a>&nbsp;wrote:<BR /> <P>The battery is fine, but the camera won't sync. Do you have any suggestions on how to resolve this issue?</P> <HR /></BLOCKQUOTE> <P>Have you tried the hardware reset procedure for the camera?&nbsp; Open the housing, and hold down the "sync" button inside until the camera LED flashed amber (~15 sec).</P> <P>&nbsp;</P> Mon, 19 May 2025 22:41:49 GMT https://community.arlo.com/t5/Arlo/Camera-not-working/m-p/2451008#M100136 StephenB 2025-05-19T22:41:49Z