topic Re: Upgrade last night in Arlo

Upgrade last night

Byrdpayne — Thu, 15 May 2025 15:08:05 GMT

Arlo Secure. Woke up this morning and Arlo has "upgraded" my app. What a nightmare. The old app worked well. I'm supposedly on a 30 day trial. I did not ask to be tried. I have enough trials in my life!

Re: Upgrade last night

ShayneS — Fri, 16 May 2025 23:24:34 GMT

@Byrdpayne

Thank you for the feedback. Please let us know if you have any questions regarding the new app experience.

Re: Upgrade last night

Jhallman — Sat, 17 May 2025 01:31:16 GMT

I had the same experience everything was working fine on my 2 accounts. Now I can only access my Pro2 base station cameras. My Pro cameras the new app won't find them. I can log in fine using my laptop. Arlo pushed an update to my phone and my tablet so both don't work now. Oh and it changed all the motion settings with a 'trial' and now my cameras go off continuously and drain the batteries. According to the great new app I have animals and Fires! How do we downgrade to the old app?

Re: Upgrade last night

Jhallman — Sat, 17 May 2025 01:31:54 GMT

How do we get rid of the new app which won't recognize my Pro base station, only my Pro 2.

Re: Upgrade last night

ShayneS — Mon, 19 May 2025 21:39:14 GMT

@Jhallman

Are all of your shared users/Admin on the latest app experience? Do all accounts see the Feed tab at the bottom?

Re: Upgrade last night

ShayneS — Wed, 21 May 2025 23:07:11 GMT

HI @Jhallman

Were you able to verify this?

Re: Upgrade last night

Vipergg57 — Tue, 27 May 2025 00:21:07 GMT

I seem to be having similar issues . We can no longer see my sister in laws cameras and they can’t see ours . I have tried deleting their access to ours and resent an invitation but that doesn’t seem to help .my wife can’t even see our cameras and I reset her access also but to no avail . Have no idea where to go with this . I can still see our cameras but no one else can. They screwed something up big time . It had worked perfectly for the last 8 years . Suggestions ?

Re: Upgrade last night

StephenB — Tue, 27 May 2025 13:44:21 GMT

@Vipergg57 wrote:

We can no longer see my sister in laws cameras and they can’t see ours .

Do you see "Feed" and "Dashboard" in your app menu? Or do you instead see "Library"?
What does your sister-in-law see?

Both accounts need to match (either both showing "Feed" or both showing "Library"). It is possible to force the migration to "Feed". But it is important that you (and your sister-in-law) understand the implications before you do that.

Re: Upgrade last night

jguerdat — Tue, 27 May 2025 13:47:08 GMT

Are all users using the same interface? The current apps support both the old one that uses Library to view recordings while the new one uses Feed. All users must be using the same interface.

If all are using the new interface, the accounts that are viewing someone else's cameras must click on Home and choose the bottom choice. Each user gets a Home location so they need to select the other person's Home. I suggest renaming Home so it's obvious whose is whose.