topic Password reset email in Arlo

Password reset email

HassanM69 — Sat, 17 May 2025 10:39:44 GMT

Hi,

The last few days I have been trying to reset my password to my account for the video doorbell app. The message I got was the there was a data breach so my password needed to be changed. I clicked on forgot password link and i haven't received a link. I have checked my junk folder and I know I the email address is correct.

Re: Password reset email

StephenB — Sat, 17 May 2025 12:09:15 GMT

@HassanM69 wrote:

The message I got was the there was a data breach so my password needed to be changed.

From whom did you receive that message?

Are you saying that you cannot log into the account using your old password?

Re: Password reset email

HassanM69 — Sat, 17 May 2025 20:51:08 GMT

I was able to get in using my original password. The only issue is that it the app cannot find the the doorbell. I reset it a few times but it's not finding it.

Re: Password reset email

BrookeN — Wed, 21 May 2025 18:41:15 GMT

It looks like your doorbell is now set up, is everything working as expected?

Re: Password reset email

HassanM69 — Sun, 25 May 2025 09:13:34 GMT

The only issue is my Arlo Smart subscription plan is not showing up on the app and so I can't view any feeds or use any features. I've had the plan since February 2021 and am still paying it now.