topic Re: Critical issue: Can't log in - neither in browser or mobile app in Arlo

Critical issue: Can't log in - neither in browser or mobile app

tedM_ — Thu, 08 May 2025 07:49:24 GMT

I am trying to log. I have tried both in the app and in the browser and get the same experience:

* Entering my username and password - all ok

* Get sent an email with a code

* I enter the code in the view saying "Verify your identity."
* I get an error with: "Invalid factor data"

I have tried several times, on different devices - both browser and the app. I am 100% sure I have entered the correct code many times.

Can you please fix this so I can access my cameras?

Re: Critical issue: Can't log in - neither in browser or mobile app

BrookeN — Mon, 12 May 2025 14:21:51 GMT

Were you able to get logged into your account?

Re: Critical issue: Can't log in - neither in browser or mobile app

tedM_ — Mon, 12 May 2025 15:26:21 GMT

I haven't been able to log in on the Android app even though I have tried many times on several separate days. So the same issue remains. Another weird thing is that I get "You've been logged in to a new device" to my email, but I never manage to get in in the app.

I was able to log in once in a browser on a desktop computer, after several attempts.

Re: Critical issue: Can't log in - neither in browser or mobile app

BrookeN — Mon, 12 May 2025 15:33:45 GMT

Have you tried uninstalling the app and reinstalling the app? Can you also reset the password and see if that works.

Re: Critical issue: Can't log in - neither in browser or mobile app

tedM_ — Thu, 15 May 2025 08:20:48 GMT

Reinstalling the app seems to have fixed the issue. Thanks.