topic Re: Cannot select or view videos older than five days on the Arlo app. How to fix? in Arlo

Cannot select or view videos older than five days on the Arlo app. How to fix?

Chandpuri — Fri, 02 Aug 2019 15:09:59 GMT

Hi,
I am not able to select or view videos older than 5 days in the arlo app. Could you please let me know what could be the reason and how to fix it. I urgently need a video from 4th July.

Thanks

Best Regards,
Gagandip Chandpuri

Re: Cannot select or view videos older than five days on the Arlo app. How to fix?

JessicaP — Fri, 02 Aug 2019 15:10:10 GMT

Hi Chandipuri,

If you don't have an Arlo Smart subscription, you can only view up to 7 days of cloud recordings storage.

Re: Cannot select or view videos older than five days on the Arlo app. How to fix?

Chandpuri — Fri, 02 Aug 2019 17:34:07 GMT

Thanks very much for your reply.
If I take a subscription now then how far back can I get the videos.

Also where can I find the subscription plans?

Re: Cannot select or view videos older than five days on the Arlo app. How to fix?

JessicaP — Fri, 02 Aug 2019 19:33:48 GMT

You won't be able to retrieve any videos from the past if you do subscribe to the Arlo Smart subscription. But you can view about our subscription plans here: Arlo Smart

Re: Cannot select or view videos older than five days on the Arlo app. How to fix?

TomMac — Fri, 02 Aug 2019 20:08:46 GMT

@Chandpuri wrote:
Thanks very much for your reply.
If I take a subscription now then how far back can I get the videos.

Also where can I find the subscription plans?

FYI;

In the past if you sign up for a higher plan, you can get the older video is they are less than 60 days ( Elite subscription ).

You can sign up for a month to test if it stills works, It has in the past but unknown if things have changed since last time it worked