topic Re: Constant "Getting Status" message on Android App in Arlo

Constant "Getting Status" message on Android App

yockyw — Tue, 18 Apr 2017 14:03:36 GMT

I have the latest Arlo Android app (and latest firmnware on my devices) and since I updated the app it can hardly ever retrieve the status of my system. Even when it can retieve the status it takes a very long time to do so.

As a comparison, when I long into My Arlo via a browser the status is retrieved instantly with no issues.

This is unbeliveably frustrating and is making the whole ststem virtually unuseable for me. The geofencing facility is not the greatest and I often have to disarm the system manually. The other problem is that I can't even log into My Arlo on a browser on Android as it tells me to use the app instead.

I was very surprised not to see other threads about this here, as the Google Play revies for this app mention this issue quite a lot.

Re: Constant "Getting Status" message on Android App

TomMac — Tue, 18 Apr 2017 14:40:32 GMT

Which phone and OS version....

then is it the same on wifi and 4G ?

Normal response is to delete and reinstall the app and test again

Re: Constant "Getting Status" message on Android App

yockyw — Tue, 18 Apr 2017 14:43:46 GMT

Thanks for replying.

It's a Samsung S6 running stock 6.0.1

Same on issue on wifi and 4g

Will try reinstalling the app.

Re: Constant "Getting Status" message on Android App

TKNT81 — Tue, 18 Apr 2017 18:39:33 GMT

Have a look at my post:
https://community.netgear.com/t5/Arlo/Arlo-Android-App-2-3-2-16308-GETTING-STATUS-BUG/td-p/1252846

Root cause is known and Arlo Netgear is working on a solution.

Re: Constant "Getting Status" message on Android App

yockyw — Tue, 18 Apr 2017 22:11:10 GMT

OK, thanks for that.

I don't have great expectations this will be fixed quickly. ~~How do I roll back to a previous app version?~~

Actually I worked ou how to roll back and the previous version works fine.

Re: Constant "Getting Status" message on Android App

Nitekate — Wed, 19 Apr 2017 01:18:32 GMT

How do I roll back to an older versionI'm having the same problem and my system worked Great up until a month ago. Now it buffers, doesn't record, no audible notifications. They need to stop breaking something that worked!

Re: Constant "Getting Status" message on Android App

yockyw — Wed, 19 Apr 2017 06:43:03 GMT

I just searched Google for "Arlo 2.3.1 apk", downloaded it onto my phone, then ran the file.

Re: Constant "Getting Status" message on Android App

jguerdat — Wed, 19 Apr 2017 14:00:08 GMT

Just be sure to scan the file. I don't trust anything from the Internet without scanning with multiple scanners first. Even then there's no guarantee.