topic Re: Chime 2 in Arlo Video Doorbell Wire-Free

trying to connect Chime 2 to vmb5000r4

Vij — Tue, 31 Aug 2021 02:04:33 GMT

I bought an arlo chime 2. I'm trying to connect it to vmb5000r4 but it keeps asking for a password.
Or it request to connect to arlo_mcke but I don't know the password how to connect it.
It is not connecting to my router

Re: Chime 2

StephenB — Tue, 31 Aug 2021 01:13:14 GMT

@Vij wrote:
I bought an arlo chime 2. I'm trying to connect it to vmb5000r4

That cannot be done. see item 3 in https://kb.arlo.com/000062573/Arlo-Chime-2-FAQ

You have to connect it to your home wifi.

Re: Chime 2

Vij — Tue, 31 Aug 2021 02:18:27 GMT

Hi Stephanie, thanks for your reply.
Please see attached snapshots. Everytime I connect chime 2 to my router it says cannot connect.

Re: Chime 2

Vij — Tue, 31 Aug 2021 03:33:47 GMT

Apologies Stephen auto correct changed name to Stephanie.

Re: Chime 2

Vij — Tue, 31 Aug 2021 03:36:29 GMT

I have reset the chime 2. It does not connect to the wifi router( I'm using google nest router) . It says cannot connect to ARLO _MKCE.
Any advice would be helpful.

Re: Chime 2

StephenB — Tue, 31 Aug 2021 10:01:03 GMT

@Vij wrote:
Please see attached snapshots. Everytime I connect chime 2 to my router it says cannot connect.

I am thinking it might not be able to handle the spaces in your SSID. Hopefully @JamesC or one of the other mods can respond on whether that is a known limitation.

Re: Chime 2

JamesC — Wed, 01 Sep 2021 16:25:52 GMT

I'm not aware of any specific limitations with the SSID that would cause these symptoms. Please contact the Arlo Support Team to further investigate this issue. You will find several options for contacting support in the provided link.

JamesC