topic Re: Can't sign in on Mobile app in Arlo Video Doorbell Wire-Free

Can't sign in on Mobile app

khatran3004 — Wed, 04 Aug 2021 07:23:52 GMT

Hi everyone. I've just bought a Doorbell wire-free from USA. I'm currently in Vietnam. I have Arlo account but I can't sign in on Mobile Apps, after I entered the email & password & also entered the verification code that sent to my phone number, the screen show this "Oops! An error has occurred. Try again". So I can't setup my device.

I've tried many times and many different ways but it didn't work. I tried it on my iphone (2 devices), ipad but it still not work.

I can sign in on My laptop but it doesn't help because I can't setup my device by my laptop, it need mobile app.

Please help. Thanks in advance

Re: Can't sign in on Mobile app

JamesC — Thu, 05 Aug 2021 22:42:45 GMT

khatran3004,

Are you using a vpn? Have you tried on both mobile data and a WiFi connection? Is the behavior the same?

JamesC

Re: Can't sign in on Mobile app

khatran3004 — Fri, 06 Aug 2021 01:47:31 GMT

No I'm not. I have tried both on mobile data and a WiFi connection but it didn't work. Thank for your help.

Re: Can't sign in on Mobile app

JamesC — Mon, 09 Aug 2021 16:00:26 GMT

khatran3004,

Do you have the latest version of the Arlo mobile app installed from the app store (3.5.1)?

JamesC

Re: Can't sign in on Mobile app

khatran3004 — Tue, 10 Aug 2021 02:01:16 GMT

Yes, I installed the latest version of the Arlo Mobile app

Re: Can't sign in on Mobile app

JamesC — Tue, 10 Aug 2021 19:30:04 GMT

khatran3004,

Given the troubleshooting steps you've already taken, I encourage you to contact the Arlo Support Team to further investigate this issue. You will find several options for contacting support in the provided link.

JamesC

Re: Can't sign in on Mobile app

khatran3004 — Wed, 11 Aug 2021 02:00:36 GMT

Yes, I will. Thank you so much for your help.