Arlo Doorbell (wireless) unable to pick call or broadcast audit in 4G

Kuang — Mon, 12 Jul 2021 03:37:26 GMT

Model: AVD2001B-100AUS, purchased from Bunnings warehouse

App: Arlo 3.2.2 (2422)

Platform: iOS 14.6 (tested on iPhone X, iPad Pro and iPhone 11 max)

Issue:

Unable to pick up call from door bell after pressed under 4G network (Telstra). The call drops out after about 10 seconds of blank screen. The feature was previously working fine.
Unable to broadcast audio in App under 4G network. This works fine if mobile is connected to home Wi-Fi.

Tried:

Due to the issues above, the doorbell turns into entirely useless.

Please help. Thanks!

Re: Arlo Doorbell (wireless) unable to pick call or broadcast audit in 4G

JamesC — Wed, 14 Jul 2021 17:46:25 GMT

Kuang,

Is this an intermittent issue or does it happen every time you receive a call from the doorbell?

JamesC