topic Re: Chime 2 AC2001-100NAS Can't get it connected in Arlo Video Doorbell Wire-Free

Chime 2 AC2001-100NAS Can't get it connected

lamnob — Tue, 29 Jun 2021 17:06:33 GMT

Successfully installed the wireless doorbell camera and am now trying to set up the Chime 2 to go with it. I select add new device and select chimes, chime 2, and then scan the code on my device. I then get a popup saying:

Connect to device

Arlo app wants to use a temporary wi-fi network to connect your device Arlo_g45z

Cancel Connect

So I select connect. It then asks me for my wifi and I select it from the list and key in the passcode.

After a minute or so I get the following popup:

Unable to join Arlo_g45z

Please make sure the chime you scanned is plugged in (which it is)

Cancel Try Again

So I try again and pretty much go through the same process and end up not connected.

Re: Chime 2 AC2001-100NAS Can't get it connected

lamnob — Tue, 29 Jun 2021 20:25:55 GMT

screen print

Re: Chime 2 AC2001-100NAS Can't get it connected

lamnob — Tue, 29 Jun 2021 20:28:01 GMT

second screen print

Re: Chime 2 AC2001-100NAS Can't get it connected

jguerdat — Wed, 30 Jun 2021 12:51:36 GMT

Try the reset procedure:

https://kb.arlo.com/000061879/How-do-I-reset-my-Arlo-Chime-or-Arlo-Chime-2

Re: Chime 2 AC2001-100NAS Can't get it connected

lamnob — Wed, 07 Jul 2021 13:51:54 GMT

I've tried resetting the chime 2, have tried multiple android phones and my tablet, but get the same results on all.

Re: Chime 2 AC2001-100NAS Can't get it connected

lamnob — Fri, 09 Jul 2021 16:56:54 GMT

I've tried resetting and also trying to connect using different phones and a tablet. Always the same response

Unable to join Arlo_g45z

I opened a case with support, but they seem to be ignoring me...

Re: Chime 2 AC2001-100NAS Can't get it connected

Madfire — Sat, 31 Jul 2021 14:27:43 GMT

I have same problem. Tried 2 different chimes same thing. I talked to support 4 times. They don't know. I'll just take it back and use the jumper wires that came with doorbell camera and hardwire it. Use my regular doorbell as the chime. This also keeps battery charged I am told

Re: Chime 2 AC2001-100NAS Can't get it connected

lamnob — Sat, 31 Jul 2021 15:41:16 GMT

Oddly enough, I kept trying and one day it actually worked. I reset the chime, deleted the cache in the app and tried installing and got the unable to join, selected try again and it worked. I can't explain why because I had done the same procedure before.
I didn't find arlo support very helpful.