topic Wireless doorbell will not connect to wifi in Arlo Video Doorbell Wire-Free

Wireless doorbell will not connect to wifi

LBRDH — Tue, 04 Nov 2025 11:11:21 GMT

I've had the essential free wireless doorbell for a couple of years now. Just recently, I've gotten a new modem with both 2.4GHz and 5GHz. My doorbell will not connect to the new modem. Only enabling 2.4GHz on the modem is not an option. Will a factory reset resolve the issue? If so, how do I follow through with the reset?
Or will I need to find a new wireless doorbell compatible with my new modem? Thanks!

Re: Wireless doorbell will not connect to wifi

StephenB — Tue, 04 Nov 2025 12:12:01 GMT

@LBRDH wrote:

I've had the essential free wireless doorbell for a couple of years now. Just recently, I've gotten a new modem with both 2.4GHz and 5GHz. My doorbell will not connect to the new modem. )

FWIW, the simplest approach here would have been to set the new gateway up to use the same wifi network name and password as the old one used. If the doorbell is still in your account, you could try that.

Did you switch to a different internet provider? If not, do you still have the old gateway? Or did you return it?

Re: Wireless doorbell will not connect to wifi

LBRDH — Tue, 04 Nov 2025 13:25:03 GMT

There was equipment upgrades in my area and was sent the new gateway. I have already returned the old one. I will try to use old wifi name and password later today. If unsuccessful, any other recommendations?

I appreciate your help, thank you.

Re: Wireless doorbell will not connect to wifi

StephenB — Tue, 04 Nov 2025 18:40:00 GMT

@LBRDH wrote:

any other recommendations?

See if there are any settings to disable 5 ghz, or alternatively reduce the power used for that band.

If you do either, change the settings back after the install attempt.

Re: Wireless doorbell will not connect to wifi

Galeands — Sat, 21 Feb 2026 00:17:43 GMT

I have the same problem and have a wifi 7 modem.

1. Disabled band steering - no joy.

2. Also disabled 5GHz and connected mobile to 2.4 GHz - no joy

Is there anything else I should do?

Re: Wireless doorbell will not connect to wifi

LBRDH — Sat, 21 Feb 2026 02:25:53 GMT

I deleted/uninstalled the doorbell from "devices" in the app and reinstalled it. It was an easy fix to get it to connect again.

Re: Wireless doorbell will not connect to wifi

StephenB — Sat, 21 Feb 2026 13:28:59 GMT

@Galeands wrote:

I have the same problem and have a wifi 7 modem.

Is there anything else I should do?

Make sure the gateway wifi allows wpa2 security.