topic Password not accepted on Android - Arlo wireless doorbell in Arlo Video Doorbell Wire-Free

Password not accepted on Android - Arlo wireless doorbell

ColetteBr — Wed, 04 Jun 2025 15:37:36 GMT

2 weeks ago I discovered my doorbell was offline, it turned out the battery needed charging. I had no problems until once again I was offline with my Samsung. The problem is that I cannot log into the app with my Samsung phone. Email or password not accepted. No such problem exists on my IPad. I deleted and reinstalled the app, but that did not work. Any suggestions how to solve this?

Re: Password not accepted on Android - Arlo wireless doorbell

ShayneS — Fri, 06 Jun 2025 19:34:56 GMT

Are you still experiencing this symptom?

Re: Password not accepted on Android - Arlo wireless doorbell

ColetteBr — Sat, 07 Jun 2025 06:43:06 GMT

yes

Re: Password not accepted on Android - Arlo wireless doorbell

ShayneS — Sat, 07 Jun 2025 06:59:44 GMT

I have escalated your case & someone from support will be reaching out to you as soon as possible.