https://community.arlo.com/t5/Arlo-Video-Doorbell-Wire-Free/Essential-Doorbell-Wire-Free-United-Kingdom/m-p/2445434#M5907 <P>Hi i am in the uk .</P><P>For some reason I cannot reply to the offered solution .&nbsp;</P><P>&nbsp;</P><P>My Arlo cameras , Floodlight and base station /hub work well. .......</P><P>Essential doorbell , battery , wire free installation, round button. I have spent hours trying to get this to work. Not only that , my neighbour who works in IT has also wasted several hours trying to install it for me !! So here we go again !&nbsp;</P><P>Installing doorbell.</P><P>The network is found</P><P>The door bell is found .</P><P>The doorbell shows (along with my cameras, floodlight and base station) in the app. You think hurrah its worked !&nbsp;</P><P>However at the final stage it says give a few minutes why it looks for software updates. It never finds the installation update. It still shows in the app but says its offline , network not found. Aaaaaagh !!! The Royal Mail postman got really excited as he saw the doorbell insitu , as was I.&nbsp; I really thought it had worked. But no . Still does not find the update . The doorbell has been factory&nbsp; reset a number of times. Any suggestions ?&nbsp;</P><P>Personally I am getting to the point that despite being happy with cameras and floodlight I am going to switch to Ring . Ironical , yes ! All I want is my Arlo doorbell to RING&nbsp;</P> Thu, 27 Mar 2025 11:01:28 GMT RuthM 2025-03-27T11:01:28Z https://community.arlo.com/t5/Arlo-Video-Doorbell-Wire-Free/Essential-Doorbell-Wire-Free-United-Kingdom/m-p/2445434#M5907 <P>Hi i am in the uk .</P><P>For some reason I cannot reply to the offered solution .&nbsp;</P><P>&nbsp;</P><P>My Arlo cameras , Floodlight and base station /hub work well. .......</P><P>Essential doorbell , battery , wire free installation, round button. I have spent hours trying to get this to work. Not only that , my neighbour who works in IT has also wasted several hours trying to install it for me !! So here we go again !&nbsp;</P><P>Installing doorbell.</P><P>The network is found</P><P>The door bell is found .</P><P>The doorbell shows (along with my cameras, floodlight and base station) in the app. You think hurrah its worked !&nbsp;</P><P>However at the final stage it says give a few minutes why it looks for software updates. It never finds the installation update. It still shows in the app but says its offline , network not found. Aaaaaagh !!! The Royal Mail postman got really excited as he saw the doorbell insitu , as was I.&nbsp; I really thought it had worked. But no . Still does not find the update . The doorbell has been factory&nbsp; reset a number of times. Any suggestions ?&nbsp;</P><P>Personally I am getting to the point that despite being happy with cameras and floodlight I am going to switch to Ring . Ironical , yes ! All I want is my Arlo doorbell to RING&nbsp;</P> Thu, 27 Mar 2025 11:01:28 GMT https://community.arlo.com/t5/Arlo-Video-Doorbell-Wire-Free/Essential-Doorbell-Wire-Free-United-Kingdom/m-p/2445434#M5907 RuthM 2025-03-27T11:01:28Z https://community.arlo.com/t5/Arlo-Video-Doorbell-Wire-Free/Essential-Doorbell-Wire-Free-United-Kingdom/m-p/2445600#M5913 <P>Hi <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.arlo.com/t5/user/viewprofilepage/user-id/1027875">@RuthM</a></SPAN>&nbsp;</P> <P>&nbsp;</P> <P>I have escalated your case &amp; someone from support will be reaching out to you as soon as possible.</P> Fri, 28 Mar 2025 22:01:07 GMT https://community.arlo.com/t5/Arlo-Video-Doorbell-Wire-Free/Essential-Doorbell-Wire-Free-United-Kingdom/m-p/2445600#M5913 ShayneS 2025-03-28T22:01:07Z https://community.arlo.com/t5/Arlo-Video-Doorbell-Wire-Free/Essential-Doorbell-Wire-Free-United-Kingdom/m-p/2445731#M5915 <P>I have been dealing with the same problem which still has not been resolved. Wire free door bell will not update firmware&nbsp;</P> Sun, 30 Mar 2025 21:12:32 GMT https://community.arlo.com/t5/Arlo-Video-Doorbell-Wire-Free/Essential-Doorbell-Wire-Free-United-Kingdom/m-p/2445731#M5915 Astamm 2025-03-30T21:12:32Z https://community.arlo.com/t5/Arlo-Video-Doorbell-Wire-Free/Essential-Doorbell-Wire-Free-United-Kingdom/m-p/2445847#M5916 <P><SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.arlo.com/t5/user/viewprofilepage/user-id/1029373">@Astamm</a></SPAN>&nbsp;</P> <P>&nbsp;</P> <P>Which doorbell are you referencing? I see you have two onboarded.&nbsp;</P> Mon, 31 Mar 2025 18:45:55 GMT https://community.arlo.com/t5/Arlo-Video-Doorbell-Wire-Free/Essential-Doorbell-Wire-Free-United-Kingdom/m-p/2445847#M5916 ShayneS 2025-03-31T18:45:55Z