https://community.arlo.com/t5/Arlo-Video-Doorbell-Wire-Free/Essential-Doorbell-found-but-not-able-to-connect-as-firmware/m-p/2444581#M5905 <P>Hi&nbsp; I am in the UK , I have a wirefree Arlo Essential Door bell and chime ,&nbsp;</P><P>I have set my router to 2.4G. and turned off 5G. I have gone through the installation process several times. The QR code works and it gives a chime . It then says doorbell found following which it then says Firmware status cannot be checked .&nbsp;<BR /><BR /></P><P>Does anyone have a solution to this ?&nbsp;</P><P>&nbsp;</P> Wed, 19 Mar 2025 22:32:59 GMT RuthM 2025-03-19T22:32:59Z https://community.arlo.com/t5/Arlo-Video-Doorbell-Wire-Free/Essential-Doorbell-found-but-not-able-to-connect-as-firmware/m-p/2444581#M5905 <P>Hi&nbsp; I am in the UK , I have a wirefree Arlo Essential Door bell and chime ,&nbsp;</P><P>I have set my router to 2.4G. and turned off 5G. I have gone through the installation process several times. The QR code works and it gives a chime . It then says doorbell found following which it then says Firmware status cannot be checked .&nbsp;<BR /><BR /></P><P>Does anyone have a solution to this ?&nbsp;</P><P>&nbsp;</P> Wed, 19 Mar 2025 22:32:59 GMT https://community.arlo.com/t5/Arlo-Video-Doorbell-Wire-Free/Essential-Doorbell-found-but-not-able-to-connect-as-firmware/m-p/2444581#M5905 RuthM 2025-03-19T22:32:59Z https://community.arlo.com/t5/Arlo-Video-Doorbell-Wire-Free/Essential-Doorbell-found-but-not-able-to-connect-as-firmware/m-p/2444645#M5906 <BLOCKQUOTE><HR /><a href="https://community.arlo.com/t5/user/viewprofilepage/user-id/1027875">@RuthM</a>&nbsp;wrote:<BR /> <P>Hi&nbsp; I am in the UK , I have a wirefree Arlo Essential Door bell and chime ,&nbsp;</P> <P>I have set my router to 2.4G. and turned off 5G. I have gone through the installation process several times. The QR code works and it gives a chime . It then says doorbell found following which it then says Firmware status cannot be checked .&nbsp;<BR /><BR /></P> <P>Does anyone have a solution to this ?&nbsp;</P> <P>&nbsp;</P> <HR /></BLOCKQUOTE> <P>Try a reset:</P> <P>&nbsp;</P> <P><A href="https://kb.arlo.com/000062934/How-do-I-factory-reset-my-Arlo-Video-Doorbell-Arlo-Secure-4-0" target="_blank">https://kb.arlo.com/000062934/How-do-I-factory-reset-my-Arlo-Video-Doorbell-Arlo-Secure-4-0</A></P> Thu, 20 Mar 2025 13:36:47 GMT https://community.arlo.com/t5/Arlo-Video-Doorbell-Wire-Free/Essential-Doorbell-found-but-not-able-to-connect-as-firmware/m-p/2444645#M5906 jguerdat 2025-03-20T13:36:47Z