topic Re: Arlo tech support phone number in Arlo Video Doorbell Wire-Free

Arlo tech support phone number

Jimmy990 — Thu, 30 Nov 2023 23:17:37 GMT

How can I talk to an Arlo technical support rep. The chat bot is broke and you can spend hrs trying

Re: Arlo tech support phone number

BrookeN — Fri, 01 Dec 2023 23:27:56 GMT

You can get to support by going in the support area of the app (not my.arlo.com), and selecting a camera in a subscription plan. Scroll down to the contact section, and you will see an option for phone support. It is available between 6 am and 6 pm US pacific time.

Re: Arlo tech support phone number

cagoode1 — Sun, 03 Dec 2023 12:29:19 GMT

I have 3 cameras and an account but unable to set up a subscription. Sends codes into cyberspace...not me

Re: Arlo tech support phone number

jguerdat — Sun, 03 Dec 2023 14:48:48 GMT

Where do you live? Only select countries can buy a subscription.

https://kb.arlo.com/000062249/Where-is-Arlo-Secure-available

Re: Arlo tech support phone number

Hydepark45208 — Thu, 07 Dec 2023 19:12:22 GMT

I second this! If anyone monitors this site, your company’s support site (app and website) is terrible! I’ve wasted about an hour trying to solve my problem. I will never recommend Arlo products for this reason alone. I’m about to cancel my subscription, rip my doorbell out and replace with a manufacturer that provides support for their products! My next step is to share my bad experiences on every product review site I can find!

Re: Arlo tech support phone number

BrookeN — Fri, 08 Dec 2023 15:38:54 GMT

@Hydepark45208 I would be more than happy to help. Is there a particular issue that you are needing assistance with?

Re: Arlo tech support phone number

TrinaSawicki — Fri, 01 Mar 2024 22:58:04 GMT

Oh man, I am so frustrated, I just need a phone number, your app sucks really bad and the bot is not able to help and non of the help questions that are generated do not give me an option for what I need. This is the worst product I have ever seen in my life due to the lack of real support. I am with the person who wants to rip it all out and go to some other company that will speak with you on the phone. This is ridiculous

Re: Arlo tech support phone number

chichenman — Mon, 05 Aug 2024 17:28:52 GMT

how do i get in touch with an American tech support. i have one arlo base station that handles 5 cameras. i was trying to upgrade to a newer basestation that handles multiple cameras and devices. i am unable to connect my new station even after unplugging the old system. but what really irks me is i cannot find a phone number for support. all this chatting with ai does nothing for me as they do not understand what i am asking them.i do not know how to maneuver around this "dashboard" and am at a complete loss. i bought this last month and have been trying to hook it up for the longest and finally throw my hands up and quit. before isend this back, can i please 'get help. i am not the most computer literate and have problems typing and hitting the right keys. please help me find help

Re: Arlo tech support phone number

chichenman — Mon, 05 Aug 2024 17:32:19 GMT

me too. this sucks. i cannot connect, period. years ago arlo had an excellent reputation. now i am not so sure. i need to be able to talk to someone.

Re: Arlo tech support phone number

BrookeN — Mon, 05 Aug 2024 17:46:18 GMT

I have reached out to support to contact you. They will reach out to you as soon as possible.

Re: Arlo tech support phone number

StephenB — Mon, 05 Aug 2024 18:11:45 GMT

@chichenman wrote:

i do not know how to maneuver around this "dashboard" and am at a complete loss.

If you have a subscription (paid or trial) you can get phone support from the app.

https://kb.arlo.com/000062993/What-is-the-Support-Center-in-the-Arlo-Secure-App-Arlo-Secure-4-0

If you have specific questions, you can ask them here.

Re: Arlo tech support phone number

jguerdat — Tue, 06 Aug 2024 13:37:49 GMT

@chichenman wrote:

how do i get in touch with an American tech support. i have one arlo base station that handles 5 cameras. i was trying to upgrade to a newer basestation that handles multiple cameras and devices.

Any base or SmartHub supports far more than 5 cameras. The actual limitation is that only 5 cameras can stream at once which usually never occurs.

Re: Arlo tech support phone number

CasaMartillo — Mon, 19 Aug 2024 15:26:55 GMT

I have five Arlo pro 2 cameras that worked great for several years. Then base unit failed and bought a new Arlo VMB 4540 base unit. I spent hours unsuccessfully trying to connect the base unit. Then I hired two techies to help me. Neither of them could connect the base to my laptop or cell phone. Reset button on the new base unit does not appear to work. I inserted pen and nothing happened. I inserted small wire nail and nothing happened. The app on my cell phone does not accept the password I have entered on my account on my laptop. Please arrange for a qualified Arlo techie to call me. My cell phone number is

Re: Arlo tech support phone number

BrookeN — Wed, 21 Aug 2024 16:04:38 GMT

Have you been able to set up the account?

vmb5000-100nas i want to return it

Joerusso3680 — Mon, 04 Nov 2024 21:14:07 GMT

i am having problems with my item to retun it

auto gen 5 entry sub i want to return it but the number i have does not work

Joerusso3680 — Mon, 04 Nov 2024 21:18:05 GMT

auto gen 5 entry sub i want to return it but the number i have does not work

Re: Arlo tech support phone number

Joerusso3680 — Mon, 04 Nov 2024 21:19:11 GMT

i want to return the item

how can i do it

Re: Arlo tech support phone number

BrookeN — Tue, 05 Nov 2024 15:23:23 GMT

I have reached out to support regarding the return of the item. Support will be reaching out to you as soon as possible.

Re: Arlo tech support phone number

SB712 — Tue, 11 Feb 2025 20:23:30 GMT

Please give me a phone number to call to talk to a real live person.

Re: Arlo tech support phone number

BrookeN — Wed, 12 Feb 2025 14:55:25 GMT

@SB712 Please provide a brief description what you are needing assistance with. Can you also please dm me a callback number as well as a good time to call. That way I can have support look into this further. You send a dm by clicking on the envelope icon on the top right of the forum page.If you don't see it, then go into your profile settings and select preferences, then "Private Messenger." Then select "Turn on private messages" if it is turned off. (edited)