topic Re: The Arlo wire free door, worked fine and all of a sudden stopped showing Arlo offline in Arlo Video Doorbell Wire-Free

The Arlo wire free door, worked fine and all of a sudden stopped showing Arlo offline

789 — Thu, 20 Feb 2025 21:55:36 GMT

I have tried to reset , fully charged, done all the steps and tried everything given .

can anyone help ?

jguerdat — Fri, 21 Feb 2025 13:13:39 GMT

All details are needed - what have you tried and what do you see? Is there a subscription for the doorbell?

789 — Fri, 21 Feb 2025 13:15:39 GMT

I have done the battery full charge

then reset

tried to connect to network however it’s not connecting

789 — Fri, 21 Feb 2025 13:17:00 GMT

As mentioned earlier subscriptions is in place till 5th March

jguerdat — Fri, 21 Feb 2025 13:19:14 GMT

There's no mention of any subscription in this thread.

We still need to know exactly what steps you are using and exactly where it fails. Is this a new install or a reinstall?

789 — Fri, 21 Feb 2025 13:22:38 GMT

While trying to connect I am getting a red light

StephenB — Fri, 21 Feb 2025 14:17:15 GMT

@789 wrote:

As mentioned earlier subscriptions is in place till 5th March

Please stick with one discussion thread.

@jguerdat - the other one is here:

Since you have a subscription, then you can use the support center in the app to reach Arlo phone support.

It is hard to know exactly what steps you performed since you really aren't providing the details. Normally you'd

remove the doorbell from the account
make sure it is fully charged
do the hardware reset (using the pairing pin or a paper clip, and holding down the pairing button until the doorbell flashed amber - about 15 seconds)
add it back to the account, and set it up again.