topic ACW125KK005B2 - it has been offline for a month now, subscription has been wasted . in Arlo Video Doorbell Wire-Free

ACW125KK005B2 - it has been offline for a month now, subscription has been wasted .

789 — Thu, 20 Feb 2025 22:05:47 GMT

Have tried whatever was given, trouble shoot, fully charge , reset and paring, checking the internet speed etc, whatever was given has checked, I cannot get in touch with any support person from Arlo, the site doesn’t have any mail ID, the number given is wrong , don’t know what to do ?

Re: ACW125KK005B2 - it has been offline for a month now, subscription has been wasted .

StephenB — Thu, 20 Feb 2025 22:11:42 GMT

@789 wrote:

Have tried whatever was given, trouble shoot, fully charge , reset and paring, checking the internet speed etc, whatever was given has checked, I cannot get in touch with any support person from Arlo, the site doesn’t have any mail ID, the number given is wrong , don’t know what to do ?

Do you still have the subscription in place?

Re: ACW125KK005B2 - it has been offline for a month now, subscription has been wasted .

789 — Thu, 20 Feb 2025 22:13:34 GMT

Yes, it’s in place till 5th of March

Re: ACW125KK005B2 - it has been offline for a month now, subscription has been wasted .

StephenB — Thu, 20 Feb 2025 23:26:51 GMT

@789 wrote:

Yes, it’s in place till 5th of March

Then you can contact support using the app.

If you see "Library" in your app menu, then use this guide:

https://kb.arlo.com/000062461/What-is-the-Support-Center-in-the-Arlo-App

If instead you see "Feed" and "Dashboard", then use this guide:

https://kb.arlo.com/000062993/What-is-the-Support-Center-in-the-Arlo-Secure-App-Arlo-Secure-4-0

I suggest using phone support if you can.

If the doorbell is no longer in the account, then post back - the mods here can create a support ticket on your behalf.

Re: ACW125KK005B2 - it has been offline for a month now, subscription has been wasted .

ShayneS — Mon, 24 Feb 2025 18:06:01 GMT

Hi @789

Are you still experiencing this after these suggestions?