topic Question on Military Discount and Customer Support in Arlo Video Doorbell Wire-Free

Question on Military Discount and Customer Support

mccali — Mon, 13 Jan 2025 15:14:21 GMT

I'd like to order a few products from you. You offer a military discount but it doesn't show up when I log-in through ID.me. From other community posts, it looks like it's been an ongoing issue that hasn't been fixed for a couple of years (at least).

The other issue is there is no way to contact your customer support directly outside of this forum. There's a chat option listed but not icon/button that will allow for me to enter a chat with a representative.

That said, I'm hesitant to go with products from a company that has seemingly given up on their customer support. I'm sure I'm not the only one.

If I'm overlooking something, please let me know.

Re: Question on Military Discount and Customer Support

StephenB — Mon, 13 Jan 2025 17:47:44 GMT

@mccali wrote:

The other issue is there is no way to contact your customer support directly outside of this forum. There's a chat option listed but not icon/button that will allow for me to enter a chat with a representative.

You contact support using the Arlo app. Access to paid support requires an Arlo subscription (unless the cameras are under warranty).

https://kb.arlo.com/000062993/What-is-the-Support-Center-in-the-Arlo-Secure-App-Arlo-Secure-4-0

Re: Question on Military Discount and Customer Support

BrookeN — Mon, 13 Jan 2025 18:15:34 GMT

@mccali if you are not able to contact support through the app let me know and I would be more than happy to help you.

Re: Question on Military Discount and Customer Support

mccali — Mon, 13 Jan 2025 19:25:41 GMT

Thanks.

They have a "chat" tab on their web page that isn't functional. I don't understand going through their app to ask a question on a purchase order, especially if it were from a potentially new customer. I also don't understand offering a discount that cannot be applied. They should just remove the discount option entirely.

When coupled, these things don't scream "great company". Regardless, I appreciate the reply.