topic Re: not picking up all motion in Arlo Video Doorbell Wire-Free

not picking up all motion

doujion — Wed, 18 Dec 2024 12:44:22 GMT

hi - I have a problem where my doorbell picks up some motion but not all. it used to pick up every motion leaving and arriving the door but now it misses at least 50% !! any reason why ?

Re: not picking up all motion

jguerdat — Wed, 18 Dec 2024 14:07:03 GMT

Assuming the front of the doorbell is clean, have you tried increasing the motion sensitivity in the doorbell settings under Default Mode Settings? Are activity zones being used? A reboot, perhaps by reinserting the battery, may be useful.

Re: not picking up all motion

StephenB — Wed, 18 Dec 2024 22:56:15 GMT

@doujion wrote:

hi - I have a problem where my doorbell picks up some motion but not all. it used to pick up every motion leaving and arriving the door but now it misses at least 50% !! any reason why ?

Double check the sensistivity. It used to default to 80. But I am seeing that the sensitivity has been reset to 50 lately on some of my cameras. No idea why Arlo changed the default.

Re: not picking up all motion

markos11 — Fri, 20 Dec 2024 18:08:45 GMT

Maybe because arlo is trying to reduce its costs? Lower sensitivity = less recordings = less computing resources arlo has to pay for? Others have complained that video quality (bitrate) seems reduced, elimination of email alerts, and using customers to test less than ready firmware, software, and hardware also seem like a strategy to reduce arlo's costs. Not to mention all of the inconveniences introduced to persuade users to purchase subscriptions.

Just an opinion

Re: not picking up all motion

doujion — Mon, 30 Dec 2024 10:26:08 GMT

I put the sensitivty up to 100 and it still misses at least 50% - any ideas?

Re: not picking up all motion

doujion — Mon, 30 Dec 2024 10:26:45 GMT

Thanks - tried all three, but no luck. Any other ideas?

Re: not picking up all motion

jguerdat — Mon, 30 Dec 2024 15:09:12 GMT

And you're setting the motion sensitivity in your modes and rules for the doorbell (if you use Library to view recordings) or in the doorbell settings under Default Mode Settings (if using Feed), right?