topic Re: why doesn't Arlo provide a UK telephone number for support in Arlo Video Doorbell Wire-Free

why doesn't Arlo provide a UK telephone number for support

simwat — Mon, 16 Dec 2024 15:06:37 GMT

My doorbell has stopped working after 2 months, Ive searched the support site and it is impossible to get a telephone number to call for a warranty replacement ?

Re: why doesn't Arlo provide a UK telephone number for support

StephenB — Mon, 16 Dec 2024 18:24:24 GMT

@simwat wrote:

My doorbell has stopped working after 2 months, Ive searched the support site and it is impossible to get a telephone number to call for a warranty replacement ?

Use the support center in the app.

If the doorbell has already been removed from your account, post back - the mods can create a support request on your behalf.

Re: why doesn't Arlo provide a UK telephone number for support

simwat — Mon, 16 Dec 2024 19:18:56 GMT

I can’t use the support in the app as it takes me to the USA support centre for some reason. They simply

reply saying they can’t help me as I am in the UK. Surely there is a number or email in the uk I can get access to ?

Re: why doesn't Arlo provide a UK telephone number for support

StephenB — Tue, 17 Dec 2024 12:25:39 GMT

@simwat wrote:

I can’t use the support in the app as it takes me to the USA support centre for some reason.

Was your account created in the US?

@simwat wrote:

They simply reply saying they can’t help me as I am in the UK.

That's due to their approach to GDPR compliance.

Re: why doesn't Arlo provide a UK telephone number for support

jguerdat — Tue, 17 Dec 2024 14:30:40 GMT

Any chance you bought the cameras from Verisure?