topic Re: AVD2001B in Arlo Video Doorbell Wire-Free

AVD2001B help installing

CMAC7 — Wed, 04 Dec 2024 23:09:00 GMT

I replaced the video doorbell that I broke but have been unable to register it to the subscription I had for the previous doorbell.

So the videos are not being saved to a library / cloud, etc. And I am still paying for the original subscription.

Re: AVD2001B

StephenB — Wed, 04 Dec 2024 12:47:35 GMT

@CMAC7 wrote:

I replaced the video doorbell that I broke but have been unable to register it to the subscription I had for the previous doorbell.

You should have automatically gotten the trial subscription when you installed the doorbell. Did you check for that?

Was this a single camera subscription, or a multicamera?

Re: AVD2001B

CMAC7 — Fri, 06 Dec 2024 12:43:27 GMT

The free trial ran out and I could have purchased a subscription but didn't because I was already paying for one for the broken doorbell. I wanted to add the replacement doorbell to the existing subscription. Have not been able to do so.

Re: AVD2001B

StephenB — Fri, 06 Dec 2024 12:50:12 GMT

@CMAC7 wrote:

The free trial ran out and I could have purchased a subscription but didn't because I was already paying for one for the broken doorbell. I wanted to add the replacement doorbell to the existing subscription. Have not been able to do so.

If you have a single-camera subscription, then cancel it and get a new one.