topic Re: Doorbell not functioning completely. AVD2001Aer1.2, iOS 18 in Arlo Video Doorbell Wire-Free

Doorbell not functioning completely. AVD2001Aer1.2, iOS 18

Bayardmm — Wed, 20 Nov 2024 14:11:08 GMT

My video doorbell has ceased functioning on 2 fronts.
1) It no longer detects motion especially within 1 metre.

2) When the doorbell is pressed I no longer get notifications and I’m unable to communicate with caller. If I’m at home the bell push operates the chimes.

i can use the app to select live view and record images. The doorbell is connected to the mains, via transformer. However the battery seems to stuck at 70% charge, although previously it would recharge regularly.

Re: Doorbell not functioning completely. AVD2001Aer1.2, iOS 18

jguerdat — Wed, 20 Nov 2024 14:15:34 GMT

The first thing support would suggest is to remove the doorbell from your account, reset it and then add it back in to see if the issues disappear.

https://kb.arlo.com/000062346/How-do-I-reset-my-Arlo-Essential-Video-Doorbell

Did that help?

Re: Doorbell not functioning completely. AVD2001Aer1.2, iOS 18

Bayardmm — Wed, 20 Nov 2024 15:16:42 GMT

Thank you. All sorted now. However it took 3 resets before QR was successfully read.