topic Re: How to get a support ticket open??? in Arlo Video Doorbell Wire-Free

How to get a support ticket open???

BentleyB — Fri, 01 Nov 2024 22:33:30 GMT

Hello. How do I open a ticket for support on our Arlo ADV2001 doorbell?

Please help.

The doorbell will not sync to our network and I am unable to add it.

Thank you.

Re: How to get a support ticket open???

StephenB — Sat, 02 Nov 2024 12:05:25 GMT

Did you just purchase it, or have you had it for a while?

If not a new purchase, do you have a subscription?

Do you have other Arlo cameras that are in a subscription plan (paid or trial)?

Re: How to get a support ticket open???

BentleyB — Sat, 02 Nov 2024 21:44:26 GMT

Owned the DoorBell for a while. Maybe 2 years.

Yes, we have a subscription.

The doorbell lost connectivity and I have been trying to add it back to the network but it does not pass the stage of finding available arlo devices.

I may just have to buy a new one.

Re: How to get a support ticket open???

BrookeN — Tue, 05 Nov 2024 15:43:22 GMT

You can reach out to support within the app on your mobile device click on the silhouette on the top left ~ support center ~ the device that you are needing assistance.