topic Re: Help connecting chime 2 in Arlo Video Doorbell Wire-Free

Help connecting chime 2

So16 — Wed, 10 Apr 2024 01:34:31 GMT

I need help. I purchase a chime 2 to go with my essential wire free doorbell and I cannot get it to connect. It keeps telling me it can’t connect to the temporary WiFi it creates. I went through olds posts on here and did every suggested and still nothing. I also reached out to support who were not helpful. Any suggestions before I just give up and return it?

Re: Help connecting chime 2

jguerdat — Wed, 10 Apr 2024 10:48:50 GMT

Verify that your phone settings allow you to connect to new/unknown networks.

Re: Help connecting chime 2

So16 — Wed, 10 Apr 2024 10:50:52 GMT

Hi. I did that. Any other suggestions

Re: Help connecting chime 2

jguerdat — Wed, 10 Apr 2024 10:53:53 GMT

Describe the exact steps you go through to try to connect to the temporary network.

Re: Help connecting chime 2

So16 — Wed, 10 Apr 2024 13:43:59 GMT

I open the app select add chime 2. scan the qr code. it askes me do you want to connect to arlo_0787 i hit yes or continue then in about 5 minutes i get a message that says unable to join and it only gives me an option of try again or cancel. I had looked through these forums so i have tried forgetting my home network, i have tried deleting the app and re downloading it, i do not have any special characters in my wifi password or wifi network name, it is connected to the 2.4 connection, i tried putting the chime right next to the actual wifi router.

Re: Help connecting chime 2

jguerdat — Thu, 11 Apr 2024 13:35:06 GMT

While could just be a faulty chime (something about the network config), try resetting the chime to see if that helps:

https://kb.arlo.com/000061879/How-do-I-reset-my-Arlo-Chime-or-Chime-2

ALso, try a different phone to see if that helps.

Re: Help connecting chime 2

So16 — Thu, 11 Apr 2024 13:42:20 GMT

I tried both of those things!! I’m returning it Today. I’ve spent hours trying to figure it out and support is no help.

Re: Help connecting chime 2

BrookeN — Thu, 11 Apr 2024 15:24:15 GMT

@So16 Are you using an iPhone and if so what model?

Re: Help connecting chime 2

So16 — Thu, 11 Apr 2024 15:34:06 GMT

An iPhone 15 pro

Re: Help connecting chime 2

BrookeN — Thu, 11 Apr 2024 15:40:28 GMT

We are aware of the behavior you are seeing with the Chime 2 and iPhone 15's. By any chance do you have another device in your household an android or older iPhone?

Re: Help connecting chime 2

So16 — Thu, 11 Apr 2024 15:41:49 GMT

I don’t. My son also has an iPhone 15

Re: Help connecting chime 2

EirikFlaten — Tue, 01 Oct 2024 19:08:42 GMT

We are having the same problem. Try to connect the chime 2 by scanning QR, plugging the chime 2 device, wait for the light to fade, connect to the temporary arlo wifi network that the app presents. After some minutes, we get error message that the connection won't do.

Have same phone as many others here - Iphone 15 pro. So what will support do with this, what solution can we use? I wonder why this cannot be fixed, when so many people have the same problem. I see some hints by using another device, but this is not good enough for us not having another device.

To the arlo tech team - please give some answers what to do here, before you loose to many customers.

Re: Help connecting chime 2

Vman69 — Wed, 02 Oct 2024 02:21:04 GMT

No. Support doesn’t care.

I have the same problem. Actually I spent so much time I just got frustrated and stopped trying. Have had the stupid thing plugged in just sitting there for almost a year. It lost connection to my network which was its own battle trying to it reconnected.

just tried again now near a year later. Got it connected. App says everything is good.

press my Essentials doorbell bell button. It makes as much sound as a brick wall.

had enough working with this Arlo **bleep**!

Hello Simplisafe!

Re: Help connecting chime 2

StephenB — Wed, 02 Oct 2024 11:05:47 GMT

@Vman69 wrote:

press my Essentials doorbell bell button. It makes as much sound as a brick wall.

Is it

wired to a traditional chime (and installed telling the doorbell it is wired that way)?
paired with an Arlo Chime?
connected to an AC transformer that is within the spec'd voltage range?

Are you getting the phone call on your phone whenn you push the button?

If not, did you check that the doorbell is not in "silent mode"?

Re: Help connecting chime 2

BrookeN — Wed, 02 Oct 2024 14:26:00 GMT

@EirikFlaten and @Vman69 We have a fix for those experiencing issues onboarding their Chime 2 devices. A member of the Arlo development team will be reaching out via email to users who have posted here to coordinate the next steps to resolve this issue. If you do not receive an email within 48 hours, please send me a private message.

Can you both please send me a dm with the following information: SN of the Chime 2, Name, Email Associated with the Arlo account, Phone, Shipping Address. You send a dm by clicking on the envelope icon on the top right of the forum page.

Re: Help connecting chime 2

Longtime_Tech — Tue, 15 Oct 2024 02:47:52 GMT

I just purchased a Chime 2 2nd Gen today. Not much to setting these up. I've been a PC tech since 1995. I've now spent 3 hours trying to set the silly thing up with my Arlo Secure app. I've tried all sorts of suggestions online including temporarily suspending my 5 GHz connection thru my Eero app. Most of the issues I've seen online were for iPhones. I own a Samsung Galaxy 23 Ultra. The issue seems to lie with the connection to the Arlo network which should be completely open. I see the wireless connection disconnect on my phone during the setup process (and yes, there's the slow flashing light) and then it goes back to the same screen once more. Over & over. Thank you very much for no error messages. Might as well have said the old Microsoft "there is an error" message at that rate. Please give me some sort of answer or this device will be going back to Best Buy this week.

Re: Help connecting chime 2

jguerdat — Tue, 15 Oct 2024 13:10:06 GMT

Is the phone connecting to the temporary WiFi from the chime? If not, make sure the phone's settings to allow connection to unknown networks isn't disabled for the setup.

Re: Help connecting chime 2

BrookeN — Tue, 15 Oct 2024 13:55:13 GMT

@Longtime_Tech what device are you using to set up the Chime 2?

Re: Help connecting chime 2

sfok — Wed, 16 Oct 2024 12:33:06 GMT

I have the same problem which many users have already descripted above, so I am not going to write it again. I am using Iphone 15 Pro Max and it is driving me crazy on connecting this little thing.

Can I also get the email from the development team for solving this issue please?

Re: Help connecting chime 2

BrookeN — Wed, 16 Oct 2024 13:59:08 GMT

@sfok please reach out to support https://www.arlo.com/en_gb/support