topic Re: Both wire free door bells dead in Arlo Video Doorbell Wire-Free

Both wire free door bells dead

Pesesto — Thu, 03 Oct 2024 15:24:51 GMT

I have two wire free door bells that has stopped working. I’ve tried to add them again and again but this don’t work. New firmware download but still nothing.

Re: Both wire free door bells dead

jguerdat — Fri, 04 Oct 2024 13:57:53 GMT

It would seem that the batteries are charged but would you verify that?

In order to add them again you first must delete them from your account - you can't add a device that already exists in the account. A reset may also help so try this procedure:

https://kb.arlo.com/000062346/How-do-I-reset-my-Arlo-Essential-Video-Doorbell

Re: Both wire free door bells dead

Pesesto — Fri, 04 Oct 2024 14:17:04 GMT

I've had them for +2y so 🙂 so yes I know most of the procedures.

Thank you anyway,

Re: Both wire free door bells dead

BrookeN — Mon, 07 Oct 2024 15:50:17 GMT

Please contact support. Within the app on your mobile device click on the silhouette on the top left ~ support center ~ the device that you are needing assistance with then choose the behavior you are seeing.

Re: Both wire free door bells dead

Pesesto — Mon, 07 Oct 2024 16:19:33 GMT

Hi,

I don’t have a “top left symbol” and the support site just keeps looping. Also they have a few 404’s on their support. Had the same issue a few years back with a door bell that never recovered…..their support is not great I’d say.
I have even bought a base station to try and add but still no. The light flashes white for a while then into red and then nothing. Sometimes manages to add it to my account but then it still does not go online. Done several factory resets and managed to update the firmware but still no success.

Re: Both wire free door bells dead

StephenB — Mon, 07 Oct 2024 16:25:40 GMT

@Pesesto wrote:

I don’t have a “top left symbol”

Do you see "Library" in your app menu? Or do you instead see "Feed" and "Dashboard"?

Re: Both wire free door bells dead

Pesesto — Mon, 07 Oct 2024 17:12:27 GMT

Library in the bottom, second from the left

Re: Both wire free door bells dead

StephenB — Mon, 07 Oct 2024 18:43:12 GMT

@Pesesto wrote:

Library in the bottom, second from the left

Ok, then instead of pressing the profile icon, you tap settings->support in the app

https://kb.arlo.com/000062461/What-is-the-Support-Center-in-the-Arlo-App

Is this what you tried to do above?

Also, can you provide more details on what you mean by "not working"? Do they

not work at all?
chime rings, but the camera doesn't work
something else?

Re: Both wire free door bells dead

Pesesto — Tue, 08 Oct 2024 05:56:54 GMT

Doesn’t work either.

the door bell powers up but apparently cannot maintain contact with any kind of network.

Re: Both wire free door bells dead

StephenB — Tue, 08 Oct 2024 12:20:06 GMT

@Pesesto wrote:

the door bell powers up but apparently cannot maintain contact with any kind of network.

So you cannot install them?

Or you can install them, but they quickly go offline???

Re: Both wire free door bells dead

Pesesto — Tue, 08 Oct 2024 12:24:01 GMT

I manage to install but then it goes offline

Re: Both wire free door bells dead

StephenB — Tue, 08 Oct 2024 12:28:48 GMT

@Pesesto wrote:

I manage to install but then it goes offline

This is with two different doorbells (at different locations)???

Are you connecting the doorbell to your home wifi? Or do you have an Arlo Base?

Re: Both wire free door bells dead

Pesesto — Tue, 08 Oct 2024 12:31:15 GMT

One 😀

Re: Both wire free door bells dead

StephenB — Tue, 08 Oct 2024 12:38:14 GMT

@Pesesto wrote:

One 😀

Your first post said two, so I'm glad I asked.

Is the doorbell fully charged when you install it? How long does it take to go off-line?

If you are connecting to your home wifi, then I suggest these tests:

Measure the WiFi speed at the doorbell using your phone. Use the free Ookla (speedtest) app, and turn off mobile data during the test. Look at the upload speed, and also packet loss.
Check your router's attached device list right after the install (looking for the doorbell). Note it's IP address. When it goes offline in the app, look at the attached device list again, and see if the doorbell is still there.

Re: Both wire free door bells dead

Pesesto — Tue, 08 Oct 2024 13:58:35 GMT

Hi,

The WiFi speed is +400 mb/sec

It’s not visible as MAC address. I have also connected it via a Arlo Hub that I bought but still no success.

Re: Both wire free door bells dead

Pesesto — Tue, 08 Oct 2024 14:03:30 GMT

It has been online but no more….

Re: Both wire free door bells dead

StephenB — Tue, 08 Oct 2024 17:24:10 GMT

@Pesesto wrote:

The WiFi speed is +400 mb/sec

This is measured at the doorbell location?

What model doorbell is this?

AVD1001
AVD2001
AVD3001
AVD4001

Are you still covered by the trial subscription (or have a paid one)?

Re: Both wire free door bells dead

Pesesto — Tue, 08 Oct 2024 18:48:20 GMT

Correct, never less than 100

I think it’s the 2001

Re: Both wire free door bells dead

StephenB — Tue, 08 Oct 2024 19:09:40 GMT

@Pesesto wrote:
I think it’s the 2001

It's important to know for sure.

The AVD2001 is the only one with a removable battery. Does yours have that?

Is it hardwired, or just running on battery?

Also, when did you purchase this, and when did you first install it? If there is a subscription active (either paid or trial), then you could access phone support.

Re: Both wire free door bells dead

Pesesto — Tue, 08 Oct 2024 20:29:52 GMT

Removable battery yes. Not wired. It’s been running fine since purchase many years ago. Yes I have subscription.
thanks