topic Re: Doorbell stopped detecting motion in Arlo Video Doorbell Wire-Free

Doorbell stopped detecting motion

Kpeck — Tue, 11 Jun 2024 17:38:09 GMT

My doorbell is online and shows a perfect view. It has just stopped detecting motion. It notifies me when someone presses the doorbell and then records the video for the Library. But otherwise my notifications for movement and recordings to my Library have stopped since changing my broadband. I’ve already physically removed the device to do a ‘reset’ and also removed and re-added to the app, but still no joy!!!

Re: Surrey

jguerdat — Sun, 09 Jun 2024 13:58:28 GMT

Did the initial trial subscription expire? The doorbell (and any new camera) requires a subscription for cloud recordings.

Re: Doorbell stopped detecting motion

Kirklandboat — Fri, 04 Oct 2024 05:29:14 GMT

I have the same issue that i just recently noticed. Everything works except recording the set motion notification settings. Secure Plus subscription is current and all other cameras are fully functioning.

Re: Doorbell stopped detecting motion

StephenB — Fri, 04 Oct 2024 16:34:17 GMT

@Kirklandboat wrote:

I have the same issue that i just recently noticed. Everything works except recording the set motion notification settings. Secure Plus subscription is current and all other cameras are fully functioning.

What is the model of the problem camera?

Can you make a recording while livestreaming that camera?