topic Re: Stuck on firmware update in Arlo Video Doorbell Wire-Free

Stuck on firmware update

durbyoliv92 — Tue, 23 Feb 2021 16:46:52 GMT

Hey everyone,

We have owned an AVD2001 for around two weeks now which has been updating firmware for the past two days. We let it keep doing its thing since our front door is covered by an FB1001 - but is it downloading and trying to install a massive firmware update, or is it simply buggin’?

Appreciate your responses in advance.

Re: Stuck on firmware update

jguerdat — Wed, 24 Feb 2021 16:34:56 GMT

I would start by removing and reconnecting the doorbell. If the update doesn't occur within 5 minutes during the installation, use the reset procedure spelled out in the FAQ here in the support section. Hold the small button for >10 seconds until the ring starts rapidly flashing white. Try the installation again.

Re: Stuck on firmware update

Sewster — Sun, 02 May 2021 08:13:54 GMT

There is no such reset button on the wireless doorbell

Re: Stuck on firmware update

jguerdat — Sun, 02 May 2021 13:16:05 GMT

Sure is:

https://kb.arlo.com/000062346/How-do-I-reset-my-Arlo-Essential-Video-Doorbell

Re: Stuck on firmware update

Sewster — Mon, 03 May 2021 14:21:15 GMT

You are absolutely correct.

Re: Stuck on firmware update

ShayneS — Mon, 03 May 2021 17:52:52 GMT

Hi durbyoliv92

Thank you for providing this feedback. We would like to investigate this report, do you mind sending me a PM, providing me with your Admin email used when setting up your system.

Thank you!

Re: Stuck on firmware update

c0d3x — Tue, 04 May 2021 14:46:50 GMT

I have the exact same issue, doorbell is unresponsive when I chose to install the firmware update.

Says it will take up to 5 minutes, but it have taken all day.

The reboot option is disabled.

How do I fix this issue the app seems to be locked in firmware update mode? But when searching for firmware updates it says the latest version is installed.

Firmware: 1.2.0.0_445_73729b9_bb89fad

Hardware: AVD2001Aer1.2

Re: Stuck on firmware update

c0d3x — Tue, 04 May 2021 15:03:48 GMT

Ok!

So what worked was triggering a reboot from the Arlo web client.

Then I got another firmware update notification, I set it to update again and waited for it to finish without leaving the application update screen.

Now it is working normal again, no need to remove or factory reset device!

Firmware: 1.2.0.0_464_d081fa5_7d8d6fc