topic Re: Took my money but no plan no help in Arlo Video Doorbell Wire-Free

Took my money but no plan no help

JGgreen — Sun, 14 Jul 2024 16:04:51 GMT

So Arlo has taken my money and charged me not once but twice same day back to back after choosing a plan and subscription through my online account…boots me out and doesn’t update on the app or online now but I have both charges on my card. You give me no option to speak to anyone because your system is so flawed that it doesn’t recognize me having a plan or being a subscriber. So I’m in a constant loop of self help options which do not benefit me. At this point I can see why your rivals and competitors are much more successful than you. Since I can’t get any help from the company that just charged me twice not to mention you’ve increased the price I’ve paid but have taken EVERYTHING that I was getting away from me. I will start with the BBB and then from there in the event that I have to prove my point through legal matters.

Re: Took my money but no plan no help

BrookeN — Mon, 15 Jul 2024 15:54:01 GMT

I am sorry to hear of the frustration you have been having with the subscription. I have opened a ticket for you and escalated it to support. Please allow a few days for support to reach out.

Re: Took my money but no plan no help

Lunafam — Sun, 11 Aug 2024 14:42:10 GMT

Same issue!!

Re: Took my money but no plan no help

Lunafam — Sun, 11 Aug 2024 14:43:48 GMT

Same issue!! I can't talk to Noone and yall took 2 payments...

Re: Took my money but no plan no help

JGgreen — Sun, 11 Aug 2024 16:22:43 GMT

Thank you. That problem has been solved. Still having technical issues with my camera hopefully I can get that tackled soon.

Re: Took my money but no plan no help

BrookeN — Mon, 12 Aug 2024 15:50:04 GMT

I have reached out to support regarding the concerns you have posted here. They will reach out to you as soon as possible.

Re: Took my money but no plan no help

Brian-angulo619 — Mon, 02 Sep 2024 21:30:38 GMT

Having the same issue just now I paid for the 7.99 subscription and it took my money from my bank didn't give me the subscription

Re: Took my money but no plan no help

BrookeN — Tue, 03 Sep 2024 16:35:41 GMT

I have reached out to support regarding the subscription not being on the account. They will reach out to you as soon as possible.

Re: Took my money but no plan no help

Crystal995 — Tue, 10 Sep 2024 23:31:42 GMT

Have had the same issue!

has taken 2x $14.99 payments from my account but hasn’t given me the subscription. How do I fix? Just want to be able to use my cameras properly

Re: Took my money but no plan no help

BrookeN — Wed, 11 Sep 2024 13:36:26 GMT

I reached out to support regarding the subscription on the account, they will reach out to you as soon as possible.

Re: Took my money but no plan no help

Stizzythe — Mon, 16 Sep 2024 19:29:33 GMT

They took 3 payments from me still no plan and won’t let me talk to no one I’ve been trying for 3 days now

Re: Took my money but no plan no help

BrookeN — Mon, 16 Sep 2024 19:33:05 GMT

I reached out to support regarding the subscription behavior you are seeing, they will be reaching out to you as soon as possible.

Re: Took my money but no plan no help

edkhdz — Wed, 09 Oct 2024 22:56:06 GMT

I have the same issue it’s so ridiculous there’s no way of contacting someone for actual support!! So frustrating!!!!

Re: Took my money but no plan no help

BrookeN — Thu, 10 Oct 2024 14:14:01 GMT

I have reached out to support regarding the subscription not showing on your account. Support will be reaching out to you as soon as possible.

Re: Took my money but no plan no help

MelvinA — Fri, 11 Oct 2024 15:17:55 GMT

This is the second time they’ve charged me twice in one month as well. Can’t call anybody!

Re: Took my money but no plan no help

BrookeN — Fri, 11 Oct 2024 17:20:29 GMT

I have reached out to support regarding not having the subscription on the account after payment. Support will reach out to you as soon as possible.