topic Re: Arlo Wireless Doorbell Camera Won’t Charge Anymore in Arlo Video Doorbell Wire-Free

Arlo Wireless Doorbell Camera Won’t Charge Anymore

Kdoppler — Tue, 06 Aug 2024 22:32:21 GMT

After less than two years, are Arlo won’t work anymore. We charge the battery and the light turns green, but we can’t get it to work. We tried everything. So their only solution through Arlo support was to buy a new one. I don’t think so. Plus, we paid for the year subscription in February and it stopped working in July. What a waste! We’ll be getting a Ring next.

Re: Arlo Wireless Doorbell Camera Won’t Charge Anymore

ShayneS — Thu, 08 Aug 2024 20:54:51 GMT

Hi @Kdoppler

May I ask which troubleshooting steps you have tried so far? I don't want to suggest anything you have previously performed.

Re: Arlo Wireless Doorbell Camera Won’t Charge Anymore

Kdoppler — Wed, 14 Aug 2024 03:03:50 GMT

I tried using a different charging cord, but the battery still had a green light like it was fully charged. I tried removing the battery, putting a paper clip in the back to reset it, deleting my account and reinstalling it-nothing worked. The light on the front of the doorbell camera won’t go on. The only suggestion I was given by technical support was to buy a new one.

Re: Arlo Wireless Doorbell Camera Won’t Charge Anymore

jguerdat — Wed, 14 Aug 2024 14:02:39 GMT

Have you tried following this FAQ?

https://kb.arlo.com/000062346/How-do-I-reset-my-Arlo-Essential-Video-Doorbell

Re: Arlo Wireless Doorbell Camera Won’t Charge Anymore

Kdoppler — Sat, 17 Aug 2024 13:33:09 GMT

Of course. I tried all of these things several times. Clearly the Arlo doorbell does not last. Sad.

Re: Arlo Wireless Doorbell Camera Won’t Charge Anymore

StephenB — Sat, 17 Aug 2024 13:46:11 GMT

@Kdoppler wrote:

Of course. I tried all of these things several times. Clearly the Arlo doorbell does not last. Sad.

Are you sure this is a charging problem? Since the light is turning green, the battery appears to be charging.

When you say the doorbell "doesn't work", do you mean it can't be added to your account? Or do you mean something else?