topic Re: Lock myself out by changing to wrong email in Arlo Video Doorbell Wire-Free

Lock myself out by changing to wrong email

azerx — Fri, 09 Aug 2024 10:41:15 GMT

Hi,

I wanted to change email address but sadly i misspelled the "new" email and can not verify the new email of course. But the fun part is now i can not login with the existing email either. So how on earth am i going to get into my account and correct the email i entered?

It should be possible to login using existing email until the new email is verified but its not sadly so now my account is in limbo state!
You guys don't have a phone or even a email i can send my question to. I'm in Sweden so who do i contact to get help?

I think someone from Arlo need to help me here.

Re: Lock myself out by changing to wrong email

BrookeN — Fri, 09 Aug 2024 14:15:52 GMT

I have reached out to support regarding not being able to get into your account. They will be reaching out to you as soon as possible.

Re: Lock myself out by changing to wrong email

azerx — Fri, 09 Aug 2024 23:28:58 GMT

Thank you!

After two hour of testing and searching i finally got a hold of a phone number and 30 minute testing it finally worked!

This was the link where i got the phone number. Actually Verisure gave me the right link! https://www.arlo.com/sv_se/support/live-chat

And sadly i still think the implementation is wrong. The email should not be changed unless it is confirmed.

The way we solve it was to create a new account using a new email and then change to the email that was locked out. Strange indeed.

Thanks for reaching out so fast!