topic Re: Essential video doorbell wire free in Arlo Video Doorbell Wire-Free

Essential video doorbell wire free

FrankKS — Wed, 13 Jan 2021 03:42:14 GMT

We have not been able to connect, we never have heard the “success tone”. We’ve tried the suggestions provide such as hold the QR code further, closer, angled, wipe the camera etc.....HELP

Re: Essential video doorbell wire free

jguerdat — Wed, 13 Jan 2021 14:34:58 GMT

Have you reset the doorbell using the procedure in the FAQ here in the support area? Hold the button for >10 seconds until the ring starts flashing.

Re: Essential video doorbell wire free

JamesC — Wed, 13 Jan 2021 17:14:49 GMT

FrankKS,

Adding to the suggestion above, take a look at this article for tips on scanning the QR code: My Arlo device won’t scan the QR code when I am connecting it to a router; what do I do?

JamesC

Re: Essential video doorbell wire free

skoelkoe — Mon, 25 Jan 2021 17:35:10 GMT

I am getting the confrimation tone when I scan the QR code but I can not get the the doorbell camera to connect to the app. I tried a different mobile device to make sure it was not my phone. followed all the troubleshooting steps i could find on the web site and still nothing works.

Re: Essential video doorbell wire free

jguerdat — Tue, 26 Jan 2021 13:52:30 GMT

Including the reset procedure?

Re: Essential video doorbell wire free

skoelkoe — Tue, 26 Jan 2021 21:11:26 GMT

yes, I have followed all the troubleshooting I could find and nothing still works.

Re: Essential video doorbell wire free

JamesC — Tue, 26 Jan 2021 22:53:58 GMT

skoelkoe,

Please contact the Arlo Support Team to further investigate this issue. You will find several options for contacting support in the provided link.

JamesC

Re: Essential video doorbell wire free

Sewster — Sun, 02 May 2021 08:27:02 GMT

Hi. You keep referring to this reset procedure on the wire-free doorbell AVD2001, but there is no reset button on this device

Re: Essential video doorbell wire free

StephenB — Mon, 03 May 2021 14:10:44 GMT

@Sewster wrote:

You keep referring to this reset procedure on the wire-free doorbell AVD2001, but there is no reset button on this device

Yes there is. There's a pinhole on the back. See #16 here: https://kb.arlo.com/000062526/Arlo-Essential-Video-Doorbell-Wire-Free-FAQ

Re: Essential video doorbell wire free

Sewster — Mon, 03 May 2021 14:19:10 GMT

You are absolutely correct. I’m so sorry i didn’t see this

Re: Essential video doorbell wire free

StephenB — Mon, 03 May 2021 16:44:36 GMT

@Sewster wrote:
I’m so sorry i didn’t see this

No worries - it's easy to miss. And answering questions is what we're here for.