topic Re: Chime 2 connection in Arlo Video Doorbell Wire-Free

Chime 2 connection

Rumen0105 — Mon, 06 May 2024 11:29:06 GMT

Had a real problem connecting the Chime 2 for second time,it was working ok before ,then suddenly lost connection to the router,I then set up different 2.4 gh network, connected it ok and then it stopped working.

I tried to reset, remove and add it again and none worked.

Thanks in advance for any help

Re: Chime 2 connection

jguerdat — Mon, 06 May 2024 12:21:04 GMT

Have you tried resetting the chime?

https://kb.arlo.com/000061879/How-do-I-reset-my-Arlo-Chime-or-Chime-2

It may just be faulty so swap at the store.

Re: Chime 2 connection

BrookeN — Mon, 06 May 2024 21:08:49 GMT

@Rumen0105 what type of phone are you using to re-onboard the Chime 2 ?

Re: Chime 2 connection

Rumen0105 — Thu, 09 May 2024 06:07:44 GMT

Thanks for reply, phone is Nokia xr21 , been working well before

Re: Chime 2 connection

BrookeN — Thu, 09 May 2024 14:35:24 GMT

It looks like it is online as of now. Are you still seeing the same behavior?

Re: Chime 2 connection

Indigo123 — Tue, 23 Jul 2024 14:16:03 GMT

I recently had to reinstall my Chime 2, and had issues.

I found two workarounds that has solved it for me:

1) Set up your router/wifi to only broadcast 2.4 Ghz (and switch off the 5Ghz) if it broadcasts in dual bands

2) My iPhone 14 cannot make the Chime connect to the Wifi, but I can do it via my old iPhone 7. It makes no sense, but for some reason, my old iPhone 7 can easily connect the Chime to my router, but I can never do it with my newer iPhone.

These two fixes solved it for me, as I was starting to rip my hair out.