topic Re: Doorbell Free wireless in Arlo Video Doorbell Wire-Free

Doorbell Free wireless

Cinnf — Wed, 05 Jun 2024 10:56:04 GMT

Subscription for €5, but I cannot use the camera history ( no video’s are stored in library)

Does anyone know a number I can call in the Netherlands to help me out?

Re: Doorbell Free wireless

StephenB — Wed, 05 Jun 2024 11:27:27 GMT

@Cinnf wrote:

Subscription for €5, but I cannot use the camera history ( no video’s are stored in library)

Does anyone know a number I can call in the Netherlands to help me out?

First see if you can make a manual recording while livestreaming.

Don't google for a phone number - that will lead to a scam support site. Instead go into the support center of the app and select the doorbell. Scroll down to the contact area, and you will see a phone support option there.

Re: Doorbell Free wireless

Cinnf — Wed, 05 Jun 2024 12:38:59 GMT

I Cannot make a manual recording in the livestream.

I also checked what you said in the app for contact service but cannot find anything.

In the library it says no cloud because you do not have a subscription but I pay €5 every month do you thing I need a higher subscription.

In the library I can click on this link and its sending me to this chat robot it refers me to this forum but cannot do anything else for me. don't think you have a service in the Netherlands.I Dont know what to do

Do I need another subscription I have the cheap

Re: Doorbell Free wireless

StephenB — Wed, 05 Jun 2024 13:08:01 GMT

What subscription did you purchase?

What you need is the single-camera Arlo Secure subscription.

Re: Doorbell Free wireless

Cinnf — Wed, 05 Jun 2024 13:47:26 GMT

Yes I do have the single camera arlo secure subscription.

Thanks for your help.

I removed the camera and took out the battery, then also removed the camera from the app and reinstalled everything and luckily videos are now saved in the library again.