topic Re: iPhone continuously rings after doorbell is pressed causing numerous notifcations in Arlo Video Doorbell Wire-Free

iPhone continuously rings after doorbell is pressed causing numerous notifcations

dlorek — Sat, 11 May 2024 21:58:24 GMT

When someone presses the doorbell, my iPhone rings continuously and then shows at least 14 missed calls from the doorbell. I contacted support. They had me remove the app and reinstall, no luck. Then I removed the camera from the app, factory reset the doorbell, then reinstall. Same issue. This does not happen on my wife's phone. Any suggestions welcomed.

Re: iPhone continuously rings after doorbell is pressed causing numerous notifcations

ShayneS — Mon, 13 May 2024 21:50:46 GMT

Hi @dlorek Are you still experiencing this issue with your iPhone?

Re: iPhone continuously rings after doorbell is pressed causing numerous notifcations

dlorek — Tue, 14 May 2024 01:43:36 GMT

@ShayneS yes I am.

Re: iPhone continuously rings after doorbell is pressed causing numerous notifcations

ShayneS — Tue, 14 May 2024 17:35:23 GMT

@dlorek Which model iPhone and iOS is it running?

What is the version of the Arlo app installed on your Wife's device and your phone?

Re: iPhone continuously rings after doorbell is pressed causing numerous notifcations

dlorek — Sun, 19 May 2024 22:57:14 GMT

@ShayneS my iPhone is a 14 Pro, iOS version 17.4.1, Arlo Version 4.13 (7415) released March 21st, 2024

my wife's iPhone is a 14 Pro, iOS version 17.4.1, Arlo Version 4.13 (7415 released March 21st, 2024, everything is the same.

Re: iPhone continuously rings after doorbell is pressed causing numerous notifcations

ShayneS — Mon, 10 Jun 2024 18:02:30 GMT

Do you still experience this issue with APP version 4.14? If you do not see the update, you should be able to remove and re-install the app to force the update.

Re: iPhone continuously rings after doorbell is pressed causing numerous notifcations

dlorek — Mon, 01 Jul 2024 15:36:42 GMT

@ShayneS I am still receiving multiple activations when the doorbell is pressed.

Re: iPhone continuously rings after doorbell is pressed causing numerous notifcations

ShayneS — Mon, 01 Jul 2024 23:57:43 GMT

Can you try updating your phone to the latest iOS version 17.5.1 and remove and reinstall the app to receive the latest Arlo app version 14.5 and test again. I will escalate to the appropriate team if this does not help with these symptoms.

Thank you