topic Re: Silent mode in Arlo Video Doorbell Wire-Free

Silent mode

pnw1 — Wed, 03 Jan 2024 04:04:11 GMT

I have a wireless video doorbell but can’t get silent mode to work. I flip to silent mode, it appears on (turns blue) but still getting notifications on my phone, thoughts?

this is a brand new doorbell

Re: Silent mode

StephenB — Wed, 03 Jan 2024 11:25:32 GMT

@pnw1 wrote:

I have a wireless video doorbell but can’t get silent mode to work. I flip to silent mode, it appears on (turns blue) but still getting notifications on my phone, thoughts?

this is a brand new doorbell

Silent mode only affects what happens when the doorbell is pressed - letting you

prevent the chime from sounding and/or
prevent the doorbell from calling your phone.

It doesn't have any effect on motion-triggered or audio-triggered notifications. There are a couple of ways you can disable those, including

using a mode that is set not to notify you
using the temporary notification mute feature
disabling some notification types from the smart notifications settings for the doorbell
disarming the doorbell

Re: Silent mode

splinternet — Mon, 11 Mar 2024 12:25:40 GMT

@StephenB wrote:
using a mode that is set not to notify you
using the temporary notification mute feature
disabling some notification types from the smart notifications settings for the doorbell
disarming the doorbell

Can you please elaborate on each of these. None of them seem intuitive. I've found Feed Settings from the Feed tab at the bottom of the screen; there are 16 event types to select/de-select but this seems clunky for simply wanting to stop notifications temporarily on one doorbell whilst builder is going in and out all day long.

Re: Silent mode

ShayneS — Mon, 11 Mar 2024 15:46:51 GMT

Hi @splinternet

You can temporarily mute your notifications by navigating to The Profile icon in the top left > Notifications > Mute Notifications.

Re: Silent mode

splinternet — Mon, 11 Mar 2024 16:27:24 GMT

OK, thanks. Is it possible to mute only a specific doorbell? I'd want my other one to keep sending notificatons.

Re: Silent mode

ShayneS — Mon, 11 Mar 2024 16:29:13 GMT

@splinternet Unfortuantely it's all or nothing for the mute feature. You can either remove the alert in the rule or disable the device from the app temporarily.

Re: Silent mode

splinternet — Mon, 11 Mar 2024 16:37:38 GMT

OK thanks 😞

Re: Silent mode

ShayneS — Mon, 11 Mar 2024 16:50:25 GMT

@splinternet I'll be here to help if you have any further questions.

Re: Silent mode

StephenB — Wed, 13 Mar 2024 14:55:21 GMT

@splinternet wrote:

@StephenB wrote:

using a mode that is set not to notify you

using the temporary notification mute feature

disabling some notification types from the smart notifications settings for the doorbell

disarming the doorbell

Can you please elaborate on each of these. None of them seem intuitive. I've found Feed Settings from the Feed tab at the bottom of the screen; there are 16 event types to select/de-select but this seems clunky for simply wanting to stop notifications temporarily on one doorbell whilst builder is going in and out all day long.

using a mode that doesn't notifiy you:

https://kb.arlo.com/000062777/About-Arlo-Routines-Modes-Rules-and-Automations

using the temporary notification mute feature

https://kb.arlo.com/000062908/How-to-Mute-Arlo-Notifications-Arlo-Secure-4-0

disabling some smart notification types:

https://kb.arlo.com/000062927/What-are-Arlo-Smart-Notifications-and-how-do-I-set-them-up-Arlo-Secure-4-0

disarming the doorbell (turning it off for a while)

https://kb.arlo.com/1085092/How-do-I-turn-my-Arlo-camera-on-or-off