topic Re: Sudden drop in Doorbell batteries in Arlo Video Doorbell Wire-Free

Sudden drop in Doorbell batteries

Waitz — Sun, 07 Jan 2024 12:11:32 GMT

I have had 2 Wi-Fi doorbell cameras installed for 7 months (working well) when both abruptly had drastic drop in battery life, all of a sudden lasting less than 24 hours after recharge. There has been no other changes in settings, activity, usage or anything else. I even bought new batteries to see if the original batteries were drained, but no improvement.

I have looked at all the other similar threads in the forum, and no suggestions are applicable. I even reduced the sensitivity to the point that they are not recording what they should, but batteries still drain with the speed of light.

This is quite alarming - any suggestions?

Re: Sudden drop in Doorbell batteries

jguerdat — Sun, 07 Jan 2024 15:53:51 GMT

You can remove, reset and reconnect the doorbells to see if that helps.

https://kb.arlo.com/000062346/How-do-I-reset-my-Arlo-Essential-Video-Doorbell

Are the doorbells connected to your router or to a hub? Have you rebooted those, as appropriate? You may also want to remove any activity zones so you can get a true sense of total recordings per day, with <5 minutes total being the spec for battery life.

Re: Sudden drop in Doorbell batteries

ks4an — Mon, 08 Jan 2024 17:06:41 GMT

I have the same problem. Suddenly both of my doorbells are discharging the battery very quickly. I have disconnected one and reconnected which updated the firmware to it and my hub. But last night on a full charge it was down to 9% this morning.

Arlo help please!

Keith

Re: Sudden drop in Doorbell batteries

Waitz — Tue, 09 Jan 2024 21:18:59 GMT

Yes, factory reset, updates and reconnect is not making improvements. We just lost capturing video of damage done to our property because of this, so it’s upsetting and alarming.

Re: Sudden drop in Doorbell batteries

BrookeN — Thu, 11 Jan 2024 19:03:04 GMT

Please contact support. Within the app on your mobile device click on the silhouette on the top left ~ support center ~ the device that you are needing assistance with then choose the issue.

Re: Sudden drop in Doorbell batteries

ks4an — Fri, 12 Jan 2024 12:49:15 GMT

Issue fixed. Connected both Doorbells directly to my 2.4G WiFi. Took them both off the Arlo Hub. Now I worry about all my Arlo cameras. They do not connect directly to WiFi and need the Arlo hub. But so far so good.

Re: Sudden drop in Doorbell batteries

ks4an — Thu, 18 Jan 2024 17:01:52 GMT

I connected my doorbells up to the WiFi instead of the Arlo hub. Problem solved. But don’t know why it didn’t affect my cameras the same way.

Re: Sudden drop in Doorbell batteries

Seanus — Thu, 18 Jan 2024 21:20:27 GMT

Exactly the same problem here too. Has been fine for months. Now battery won’t last 2 days.

Have followed all the recommendations apart from switching to WiFi instead of Hub. Don’t really want to do that as I record video locally.

Re: Sudden drop in Doorbell batteries

BrookeN — Tue, 30 Jan 2024 20:17:05 GMT

I do not see a doorbell on the account. Is it under a different email address or did you take it off the account?

Re: Sudden drop in Doorbell batteries

ks4an — Tue, 30 Jan 2024 21:41:24 GMT

It is on the account and working fine now that I took it off of the Arlo hub and connected it directly to my WIFI.

Re: Sudden drop in Doorbell batteries

ELardner — Fri, 16 Feb 2024 20:10:08 GMT

Yes, I’m having same problem after 1 year. Support said to reset.Nope then to drop device from app.Now will no longer sync to add device. Did find solution?

Re: Sudden drop in Doorbell batteries

BrookeN — Mon, 26 Feb 2024 15:55:15 GMT

Please contact support. Within the app on your mobile device click on the silhouette on the top left ~ support center ~ the device that you are needing assistance with then choose the issue.