topic Re: Cant get battery out of wireless doorbell in Arlo Video Doorbell Wire-Free

Cant get battery out of wireless doorbell

ACMadden — Sat, 20 Jan 2024 01:48:42 GMT

Looking for suggestions. I use the pin to eject the doorbell unit so I can charge my battery. But now the unit won't open. Has anyone has this issue?

Re: Cant get battery out of wireless doorbell

jguerdat — Sat, 20 Jan 2024 14:16:06 GMT

Define "unit won't open". Do you mean you can't get it out of the mount or you can't get the battery out of the doorbell? Are you using the Arlo-supplied tool to push the release button? A similar tool such as that supplied by cell phone manufacturers to eject the SIM card can also be used. Be sure the tool is properly inserted, not at an angle.

Re: Cant get battery out of wireless doorbell

JamesC — Mon, 22 Jan 2024 21:10:33 GMT

Adding to Jguerdat's post above, be sure you're following the steps here to release the housing on the doorbell: https://kb.arlo.com/000062490/How-do-I-charge-my-Arlo-Essential-Video-Doorbell-Wire-Free

JamesC

Re: Cant get battery out of wireless doorbell

ACMadden — Sat, 27 Jan 2024 21:51:19 GMT

I can't get the camera out of the mount on the wall.

Re: Cant get battery out of wireless doorbell

jguerdat — Sun, 28 Jan 2024 15:27:59 GMT

Are you using the supplied tool (or one from a phone that's used to remove SIM cards)? Try pushing the doorbell into the mount a bit when trying to release it to see if that helps.