topic Re: Chime2 can't connect to network solution in Arlo Video Doorbell Wire-Free

Chime2 can't connect to network solution

zcw100 — Tue, 28 Nov 2023 14:32:34 GMT

I thought I'd post my experience so that Arlo can make a fix and people can benefit from what I learned. I couldn't get the Chime2 to configure. I kept getting "can't connect to network" when trying to connect to the Arlo temp wifi network for configuration. Tried all kinds of things but in the end I think this is a problem with the Arlo app running on iOS 17. I tried with my daughter's older phone running iOS 16 and everything worked fine. I've had a similar issue trying to configure a WeMo smart switch that uses a similar configuration procedure as the Arlo Chime2.

Re: Chime2 can't connect to network solution

BrookeN — Thu, 30 Nov 2023 16:00:06 GMT

I am on the iOS 17 and my Chime 2 works fine with it. I would suggest deleting the Arlo app and reinstalling it. Do this from the App Library (it should say delete app not remove app) and then resetting the Chime 2 with the steps listed below:

https://kb.arlo.com/000061879/How-do-I-reset-my-Arlo-Chime-or-Chime-2

Re: Chime2 can't connect to network solution

zcw100 — Fri, 05 Jan 2024 21:54:30 GMT

I tried your suggestion but still wouldn’t work so something else must be going on but it is also doing the same thing with the security hub. Couldn’t use my phone but my daughter’s older phone works.

Re: Chime2 can't connect to network solution

BrookeN — Tue, 09 Jan 2024 15:10:49 GMT

The Arlo development team is currently investigating this issue. We will provide an update as soon as we have more information to share with the community.

Re: Chime2 can't connect to network solution

BrookeN — Thu, 11 Jan 2024 17:02:19 GMT

It appears you were able to get the Chime 2 connected. I just wanted to reach out and make sure it is working correctly for you?

Re: Chime2 can't connect to network solution

zcw100 — Thu, 11 Jan 2024 18:07:06 GMT

I was, thank you. It did involve a bit of a work around using an older iPhone.

There was another issue I was having, ( I should put it in a separate ticket ) where the modes weren't showing up under "routines" nor were they selectable on the dashboard. Toggling iCloud support for the Arlo app fixed that up. I haven't been able to test if that affects this issue. I should be able to test that in the next day or so and I'll report back what I find.

Re: Chime2 can't connect to network solution

BrookeN — Thu, 11 Jan 2024 18:57:14 GMT

Please keep me updated