topic Wire-free Doorbell won't "chime" through Alexa in Arlo Video Doorbell Wire-Free

Wire-free Doorbell won't "chime" through Alexa

ixnaycb20 — Mon, 14 Dec 2020 19:28:13 GMT

Attempting to set up the recently released Wire-Free Doorbell with Alexa but am unable to get Echo devices to "announce" when the bell is rung.

The Alexa app recognizes the doorbell. For settings, I see "Announcement Devices", "Doorbell Press Announcements" and "Doorbell Sound" in Alexa.

When I ring the bell, I receive a call on my phone but no notification comes through any of my Echoes of which I have 8,9 including a Show 5 and FireTV Cube.

The Arlo app, Alexa app and Arlo skill are all up to date. With respect to hardware, the Wire-Free camera also reads as "Up to date" (1.2.2.0_417_fd22eb6_87ceb87).

Please let me know how to resolve ASAP or else I may need to return this doorbell.

Re: Wire-free Doorbell won't "chime" through Alexa

JamesC — Tue, 15 Dec 2020 17:29:03 GMT

ixnaycb20,

We are aware of this issue and will be releasing a compatibility update soon to allow full integration with Alexa. I will provide more information once this update is available.

JamesC

Re: Wire-free Doorbell won't "chime" through Alexa

ixnaycb20 — Thu, 17 Dec 2020 18:03:31 GMT

Is there estimated timing on this?

Re: Wire-free Doorbell won't "chime" through Alexa

JamesC — Thu, 17 Dec 2020 20:19:43 GMT

ixnaycb20,

I do not have an ETA at this time but we hope to have the integration available very soon.

JamesC

Re: Wire-free Doorbell won't "chime" through Alexa

ixnaycb20 — Sun, 21 Mar 2021 19:49:39 GMT

New firmware was just released but still have the same issue. Any timing for this to be corrected?