topic Unauthorized Credit Card Charge in Arlo Video Doorbell Wire-Free

Unauthorized Credit Card Charge

P-Atrevio — Sat, 09 Dec 2023 20:19:36 GMT

Arlo has been charging me $5.30 per month. This charge is unauthorized. I'm submitting for dispute and will also submit as credit card fraud to Chase if I don't get a response. I have tried to use support but even for this issue where I DO NOT HAVE A SUBSCRIPTION yet Arlo is charging for it, you will not provide any response. If I don't get a response here i will be forced to report to the Massachusetts Attorney General Consumer fraud department as well as raise as a fraudulent vendor with Chase.

Re: Unauthorized Credit Card Charge

BrookeN — Mon, 11 Dec 2023 20:24:03 GMT

I've opened a support ticket detailing the concerns you've posted here. An agent will reach out to you with a status update as soon as possible.

Re: Unauthorized Credit Card Charge

P-Atrevio — Thu, 14 Dec 2023 13:50:18 GMT

I'm still getting nowhere. A case was opened, and I'm asked for times to call me and nobody tries to call me. Nor is anyone trying to just respond by giving me a credit for the unauthorized charges. I am serious in that I'm going to report Arlo to the Attorney General of the Commonwealth of Massachusetts.

Re: Unauthorized Credit Card Charge

BrookeN — Thu, 14 Dec 2023 15:31:35 GMT

A customer service rep will get a hold of you. Please allow a few more days.