topic Re: Doorbell calls only on watch in Arlo Video Doorbell Wire-Free

Doorbell calls only on watch

SALVETA — Thu, 30 Nov 2023 20:04:41 GMT

I have a Samsung S21 and a Galaxy watch 6. When someone rings the doorbell I get it like a call on the watch but nothing on the phone.

I have tried to block notifications from Arlo on the watch but that doesn't help. I would of course like to be able to answer the call with video on my phone. Any tips?

Re: Doorbell calls only on watch

ShayneS — Mon, 04 Dec 2023 17:54:53 GMT

Which version of the Arlo app are you using?

Re: Doorbell calls only on watch

SALVETA — Mon, 04 Dec 2023 18:07:49 GMT

I have 4.10.5_28616.

Re: Doorbell calls only on watch

ShayneS — Mon, 04 Dec 2023 18:33:55 GMT

@SALVETA

Are you a shared access account or the primary admin?

Re: Doorbell calls only on watch

SALVETA — Tue, 05 Dec 2023 12:55:25 GMT

I'm admin with primary account, I have shared access to my fiance that "sometimes" get the call on her phone. She has no smartwatch.

Re: Doorbell calls only on watch

ShayneS — Tue, 05 Dec 2023 17:16:39 GMT

So you the Admin receive a call on your watch but not your phone and your wife receives a call sometimes?

Thanks

Re: Doorbell calls only on watch

SALVETA — Tue, 05 Dec 2023 23:31:09 GMT

Yes that about sums it up.

What should I do?

Re: Doorbell calls only on watch

ShayneS — Tue, 05 Dec 2023 23:33:45 GMT

Is this a recent issue?

Re: Doorbell calls only on watch

SALVETA — Tue, 05 Dec 2023 23:38:15 GMT

No, it has been like this for a few months. It was not like this with my previous fossil watch but I'm not sure if it was also working in the beginning with this Galaxy watch.

Re: Doorbell calls only on watch

ShayneS — Wed, 06 Dec 2023 00:27:58 GMT

Is the watch and phone updated to the latest version of Android and wear OS?

Re: Doorbell calls only on watch

SALVETA — Wed, 06 Dec 2023 08:10:18 GMT

Yes, and I have even updated both phone and watch recently with the problem both before and after the update.

Re: Doorbell calls only on watch

ShayneS — Wed, 06 Dec 2023 18:22:26 GMT

If you are not using your watch do you receive the phone call from the doorbell press?

Re: Doorbell calls only on watch

SALVETA — Wed, 06 Dec 2023 20:56:42 GMT

Yes when I turned off my watch I got the call on my phone, but my fiance did not get the call on hers.

When I turned the watch back on I got the call on the watch again and not my phone. But this time my fiance also got the call.

Re: Doorbell calls only on watch

ShayneS — Thu, 07 Dec 2023 19:22:51 GMT

Thanks, I have notified my team and I will report back as soon as possible.

Re: Doorbell calls only on watch

ShayneS — Tue, 30 Jan 2024 00:20:40 GMT

Hi @SALVETA

A member from the support team sent you an email. They would like to schedule call to help resolve the issue you are experiencing.

Re: Doorbell calls only on watch

ShayneS — Tue, 20 Feb 2024 19:30:46 GMT

@SALVETA Did you receive the email from the support team?

Re: Doorbell calls only on watch

SALVETA — Mon, 26 Feb 2024 22:00:53 GMT

Yes we had a call session where I tested a lot of things, and later I have also sent some logs from when the error occurred again.

Re: Doorbell calls only on watch

ShayneS — Mon, 26 Feb 2024 23:31:26 GMT

@SALVETA Thank you for the update.