topic Re: Front doorbell stopped recording in Arlo Video Doorbell Wire-Free

Front doorbell stopped recording

Brendabooth2 — Mon, 21 Aug 2023 15:13:51 GMT

I have 2 doorbell cameras but only one is recording. How do I fix it so they both record. It detects motion but doesn’t record.

Re: Front doorbell stopped recording

jguerdat — Tue, 22 Aug 2023 13:26:20 GMT

DO both doorbells have a subscription which is required for cloud recordings? It sounds like the sub for the one that doesn't record has an expired trial sub and needs to be added to a paid one.

Re: Front doorbell stopped recording

Brendabooth2 — Tue, 22 Aug 2023 15:32:30 GMT

Both of the cameras have a paid subscription

Re: Front doorbell stopped recording

jguerdat — Wed, 23 Aug 2023 14:07:55 GMT

Have you checked your active mode to ensure the doorbells aren't disabled or don't have appropriate settings in their rules?

Re: Front doorbell stopped recording

Brendabooth2 — Wed, 23 Aug 2023 14:34:37 GMT

They are enabled with following rules

if motion is detected then record video

Re: Front doorbell stopped recording

jguerdat — Thu, 24 Aug 2023 12:45:01 GMT

Assuming that a mode that enables the doorbell is being used, I'd suggest reinserting the doorbell battery to restart it. If that doesn't help, remove the doorbell from your account and add it back.