topic Re: Need help. Password not recognized when connecting doorbell to chime 2 in Arlo Video Doorbell Wire-Free

Need help. Password not recognized when connecting doorbell to chime 2

TimothyAllen — Thu, 04 May 2023 19:33:30 GMT

I've had no problems wirelessly connecting my doorbell & 3 cameras to the Base Station with Arlo Secure app on IOS. But I need help with connecting/pairing Chime 2 to my Doorbell. My system is:

Arlo Base Station VMB4540r3
Arlo Doorbell AVD2001………………………………………………………..
Chime 2 AVDK2001-111NAS

I followed the instructions in the Arlo Secure app and Doorbell/Chime Manual:

Doorbell > Select, Added "Chime 2”, captured the QR code and clicked continue.
I plugged Chime 2 into an AC outlet.
I pressed to join the Wi-Fi Network Arlo_5385 and entered the password & here's where it no longer responded. It did not add Chime 2 to the Doorbell so it was not available for pairing. Location Services is enabled and set to "always" for the app. I reset Chime 2 and have started over at least 5 times on different dates. Nothing seems to work. Please advise.

Re: Need help. Password not recognized when connecting doorbell to chime 2

jguerdat — Fri, 05 May 2023 12:57:35 GMT

My memory may be faulty but I believe the temporary WiFi connection to the chime is an open connection and doesn't have a password. However, the phone WiFi settings must allow you to connect to new, unknown WiFi.

Re: Need help. Password not recognized when connecting doorbell to chime 2

TimothyAllen — Fri, 12 May 2023 14:29:38 GMT

Chime 2 does require a password when pairing with the doorbell and ARLO does not recognize it. I've tried using both the ARLO network ID & PW as well as my home router's ID & PW. Chime 2 does not recognize either one. Any other suggestions?

Re: Need help. Password not recognized when connecting doorbell to chime 2

jguerdat — Fri, 12 May 2023 14:52:32 GMT

Guess we need some screenshots of the process you're using to see the requests and understand why you're prompted for a password. You should simply connect to the temporary open connection and then enter your home WiFi information so the chime can then connect to the WiFi.

Re: Need help. Password not recognized when connecting doorbell to chime 2

StephenB — Fri, 12 May 2023 16:35:18 GMT

@TimothyAllen : Are you possibly trying to join the VMB4540 network instead of the temporary one created by the chime 2?

Re: Need help. Password not recognized when connecting doorbell to chime 2

TimothyAllen — Fri, 12 May 2023 22:37:27 GMT

I've attached pics below. After Scanning the QR code, plugging in Chime 2 & waiting until the white light fades in and out:

Pic 1: I click to join the ARLO_5385 network (I see no temporary open connection like you describe.)

Pic 2: I select our home WIFI "Allen Network

Pic 3: I type in our home WIFI password.

Pic 4: Verify Password - I've tried clicking on each of the 2 arlo.com options (I'm not sure why it shows two accounts). Regardless of which one I choose, my phone does a face scan and then there is no further option available.

Re: Need help. Password not recognized when connecting doorbell to chime 2

Mango20 — Sat, 13 May 2023 11:07:22 GMT

I have exactly the same problem.

Re: Need help. Password not recognized when connecting doorbell to chime 2

Mango20 — Sat, 13 May 2023 11:08:23 GMT

Did you find a solution? I have tried many times and think I will have to return the chime.

Re: Need help. Password not recognized when connecting doorbell to chime 2

jguerdat — Sat, 13 May 2023 12:57:37 GMT

Well, that's interesting. I have no idea where that arlo.com password comes from. I may have to remove my Chime 2 and go through the process to see what happens. I'll try to do that this weekend.

BTW the ARLO_5385 network is the temporary open network I was referring to.

Re: Need help. Password not recognized when connecting doorbell to chime 2

TimothyAllen — Sat, 13 May 2023 20:58:20 GMT

I wish you the best. If someone helps me to figure this out hopefully you'll see it here as well.

Re: Need help. Password not recognized when connecting doorbell to chime 2

StephenB — Sun, 14 May 2023 10:28:15 GMT

@TimothyAllen wrote:

Pic 2: I select our home WIFI "Allen Network

Pic 3: I type in our home WIFI password.

There have been issues with spaces (and punctuation) in both the network name and the password. You might need to remove them (or try creating a guest network w/o them).

Re: Need help. Password not recognized when connecting doorbell to chime 2

Nola_W — Tue, 16 May 2023 16:57:38 GMT

I'm having the same issue with my Chime 2. It will not connect to my wi-fi either, so it can ring. Just says cannot connect.

Re: Need help. Password not recognized when connecting doorbell to chime 2

Mango20 — Tue, 16 May 2023 19:17:35 GMT

I don’t have any punctuation or spaces on my password or the network name.

I do not know how to create a guest network in any case.it asks to connect to Arlo’s network but then asks for a password I don’t have.

Re: Need help. Password not recognized when connecting doorbell to chime 2

TimothyAllen — Tue, 16 May 2023 22:11:09 GMT

Still no help. Does anyone have a Customer Service Email or Phone #? I've tried chat but it is basically artificial "unintelligence."

Re: Need help. Password not recognized when connecting doorbell to chime 2

StephenB — Wed, 17 May 2023 11:33:48 GMT

@TimothyAllen wrote:

Still no help.

Did you try my suggestion (removing the space from your network name, and any punctuation from your network password)?

@TimothyAllen wrote:

Does anyone have a Customer Service Email or Phone #?

Arlo doesn't publish it, and googling will almost certainly lead you to a scam support site.

https://kb.arlo.com/000062119/How-can-I-avoid-Arlo-support-scams

I'm tagging the mods ( @JamesC and @ShayneS ) as they might be able to help get you in touch with support.

Re: Need help. Password not recognized when connecting doorbell to chime 2

TimothyAllen — Wed, 17 May 2023 13:07:08 GMT

Thanks for the suggestions, but there was no space in my network name or punctuation in my network password.

Re: Need help. Password not recognized when connecting doorbell to chime 2

StephenB — Wed, 17 May 2023 13:35:18 GMT

@TimothyAllen wrote:

but there was no space in my network name

Your screen post says there is - "Allen Network"

Re: Need help. Password not recognized when connecting doorbell to chime 2

TimothyAllen — Wed, 17 May 2023 13:39:04 GMT

OK. Thanks, I'll try it and report back.

Re: Need help. Password not recognized when connecting doorbell to chime 2

Mango20 — Wed, 17 May 2023 16:10:55 GMT

There is no space in mine. Any suggestions?

Re: Need help. Password not recognized when connecting doorbell to chime 2

ShayneS — Wed, 17 May 2023 16:20:23 GMT

Are you using WPA2 or WPA3? https://en.wikipedia.org/wiki/Wi-Fi_Protected_Access