topic Re: Chime 2 FAILS To Install in Arlo Video Doorbell Wire-Free

Chime 2 wifi requirements

cheese_za — Mon, 13 Mar 2023 16:43:14 GMT

This is directed to Arlo Support,

As reported a few times in this community, there has been a lot of struggle with setting up the chime 2.

The issue is being unable to connect the chime 2 to your wireless access point.

As noted in other posts, the chime 2 does not support any special characters in the wifi access point name (SSID) or password. I will also go on to say that the wifi access point name cannot be longer than 6 characters either (in my testing).

In my experience, the chime 2 and the Arlo doorbell will not connect to the wireless network from a TP-Link WPA4220 powerline adapter. This could be the case for the wifi networks from all TP-link powerline adapters or even all TP-link wireless access points in general.

Judging from the shambles this currently is, having your R&D test all the popular routers/wireless access points would be asking for too much.

Please have your app developers update the installation process for chime 2 to include messaging about the special characters and potential wifi access point incompatibility. Please have your web developers to include the same info in the chime 2 FAQ.

Also, what is the potential that the chime 2 could be updated to be able to connect to Arlo base stations?

Please feel free to reach out if you need any further information.

Re: Chime 2 wifi requirements

JamesC — Tue, 14 Mar 2023 19:40:37 GMT

I will pass your feedback along to the development team for consideration.

JamesC

Chime 2 FAILS To Install

bbillp — Thu, 16 Mar 2023 06:05:19 GMT

Home Arlo: VMB5000NA smart hub + Arlo Pro Camera + Arlo Essential Wireless Doorbell + 2 Arlo cameras , all these work fine. Apple IPAD IOS 16, Apple Iphone IOS 15

BUT

Chime2 i impossible to connect to my WiFi or to the VMB5000NA.

Hold Reset on the Chime 2

perform the ‘add device’

Connects to the Chime 2 ARLO net

I select my VMB5000NA for the network

The Chime 2 Amber LED blinks a few times

The APP Circle goes round and round ‘Fails to Connect’

Re: Chime 2 FAILS To Install

cheese_za — Thu, 16 Mar 2023 10:44:32 GMT

@bbillp I had exactly the same thing happen to me.

Your wifi password and AP name may only contain letters and numbers. Also, the AP name cannot be longer than 6 characters in my experience. If you are able to, change the 2.4ghz AP name & password. I was also able to hide that SSID. This was with a Netgear wireless access point.

What router/AP are you connecting to?

Re: Chime 2 wifi requirements

cheese_za — Thu, 16 Mar 2023 10:46:00 GMT

@JamesC Thank you. I hope they can implement the necessary changes quickly.

Re: Chime 2 FAILS To Install

StephenB — Thu, 16 Mar 2023 12:29:14 GMT

@bbillp wrote:

Connects to the Chime 2 ARLO net

I select my VMB5000NA for the network

That won't work, the chime 2 has to be connected to your home wifi - not the closed wifi from the smarthub.

https://kb.arlo.com/000062573/Arlo-Chime-2-FAQ

Re: Chime 2 FAILS To Install

cheese_za — Thu, 16 Mar 2023 13:46:31 GMT

@bbillp This is correct.

The chime 2 cannot connect to an Arlo base station or hub. It can only connect to a wifi access point.

Re: Chime 2 FAILS To Install

bbillp — Thu, 16 Mar 2023 20:44:31 GMT

I’m sure the fact that the Chime2 will not connect to a Smart Hub is Well posted on the product box, on the little paper that comes with the product, In Arlo Secure App and in the INSTALLATION instructions BUT IT ISN’T , WHAT A WASTE OF TIME

Re: Chime 2 FAILS To Install

StephenB — Fri, 17 Mar 2023 11:20:03 GMT

FWIW, I agree that it would be better if Arlo provided more written materials on installation steps, and didn't just say "use the app".