topic Videos not saving in Library in Arlo Video Doorbell Wire-Free

Videos not saving in Library

bluebirdreferee — Thu, 16 Mar 2023 14:19:07 GMT

I have recently finished my trial and taken out a subscription, however, now non of my videos are being saved in my Library. I have not done anything different other than subscribe ??? This is really frustrating me.

Re: Videos not saving in Library

StephenB — Thu, 16 Mar 2023 14:27:46 GMT

@bluebirdreferee wrote:

I have recently finished my trial and taken out a subscription, however, now non of my videos are being saved in my Library. I have not done anything different other than subscribe ??? This is really frustrating me.

Have you checked that the camera(s) are in the subscription plan? Use a PC (browse to my.arlo.com), go into the subscription area and look for "manage cameras".
When you livestream a camera, can you make a manual recording?

Re: Videos not saving in Library

bluebirdreferee — Thu, 16 Mar 2023 14:37:13 GMT

Hi, yes the camera is in my subscription and yes when I manually record it appears in my library.

Re: Videos not saving in Library

StephenB — Thu, 16 Mar 2023 16:55:59 GMT

@bluebirdreferee wrote:

Hi, yes the camera is in my subscription and yes when I manually record it appears in my library.

Ok.

Have you double-checked that the camera is armed?

If it is, perhaps try the motion detection test.