topic Re: Live View issues in Arlo Video Doorbell Wire-Free

Live View issues

LordP666 — Thu, 23 Feb 2023 12:07:33 GMT

Not exactly sure what the heck is going on - I'm having issues with Live View using the app AND the Web portal.

The camera records all that it detects but will not go into Live View at all.

Nothing has changed from when it DID work. The same WiFi at the same distance (8 feet) from the camera, no power issues, and no WiFi issues - my connected washer and drier work, my Google smart clocks work, my Pixel 7 Pro works with all my devices issue free, everything works except for that pesky live view.

Strangely, someone rang the doorbell and the phone was able to see them live, and I was able to speak to them when I answered the call.

Does anyone else have this issue, and is there something I should do?

Thanks.

Re: Live View issues

StephenB — Thu, 23 Feb 2023 13:08:19 GMT

@LordP666 wrote:

is there something I should do?

Try removing and reinserting the doorbell battery, and see if that restores normal operation. (That will reboot the doorbell).

Re: Live View issues

LordP666 — Sun, 05 Mar 2023 13:30:44 GMT

I tried disconnecting the power from the device, and that helped the app on the Pixel 7 Pro, but I'm still having problems connecting from the Web Portal. I have tried clearing out the cache and cookies from Chrome but none of that worked.

I can see recorded video with no problem, but if I try to use Live View (not sure if that's the correct term) it takes forever, and sometimes fails to connect - I could have 20 porch pirates and I would not be able to see them, only in the recorded videos - after the fact.

I work remotely and I'm right in front of my computer so I use the Web Portal much more than I do the phone app - it is an inconvenience.

Re: Live View issues

jguerdat — Sun, 05 Mar 2023 15:16:04 GMT

Have you tried incognito mode as well as other browsers? How about a different computer (you could even try a mobile browser when set to use the desktop version of the site)? Any non-standard network security setup (firewall, VPN, etc.)?