topic Re: Essential wire free doorbell not connecting to WiFi in Arlo Video Doorbell Wire-Free

Essential wire free doorbell not connecting to WiFi

siorghlass — Sun, 21 Feb 2021 08:26:22 GMT

I've been having trouble getting my doorbell to connect to WiFi. It recognizes the QR code. I've turned off my router's 5Ghz band. I've set my phone so it won't switch networks. The doorbell blinks white for about 15 seconds then flashes amber and stops altogether. Any ideas?

Re: Essential wire free doorbell not connecting to WiFi

jguerdat — Sun, 21 Feb 2021 15:47:59 GMT

Try the reset procedure outlined in the FAQ in the support area here. Hold the little button for >10 seconds until it ring flashes and try again.

Re: Essential wire free doorbell not connecting to WiFi

siorghlass — Sun, 21 Feb 2021 22:50:41 GMT

I had already tried that as well.

Re: Essential wire free doorbell not connecting to WiFi

jguerdat — Mon, 22 Feb 2021 13:54:13 GMT

Swap at the store or use the Contact SUpport link at the bottom here.

Re: Essential wire free doorbell not connecting to WiFi

JamesC — Mon, 22 Feb 2021 17:43:53 GMT

siorghlass,

Be sure you're entering the SSID and password exactly (case sensitive).

JamesC

Re: Essential wire free doorbell not connecting to WiFi

Damot — Mon, 22 Feb 2021 20:57:21 GMT

The other issue done the update of the app (Android) a couple of days ago the the option for adding a wire free video doorbell is not available on the app. Only the wired option is available.

Re: Essential wire free doorbell not connecting to WiFi

JamesC — Mon, 22 Feb 2021 23:45:22 GMT

Damot,

You may need to uninstall and reinstall the app if you're not seeing an option to onboard the wire-free doorbell.

JamesC

Re: Essential wire free doorbell not connecting to WiFi

jguerdat — Tue, 23 Feb 2021 15:43:41 GMT

Thanks - that fixed it here.