topic Re: Secure Trial Active in Arlo Video Doorbell Wire-Free

Secure Trial Active

mattsdcubs — Thu, 05 Jan 2023 19:34:45 GMT

I recently installed an and apparently have a Secure Trial that ends in April 2023. I am able to have a live view and or answer the doorbell through the app on my phone. That's all. Did I miss something?

Re: Secure Trial Active

StephenB — Fri, 06 Jan 2023 01:54:53 GMT

@mattsdcubs

I am able to have a live view and or answer the doorbell through the app on my phone. That's all.

Can you make a manual recording while live streaming?

Re: Secure Trial Active

JamesC — Fri, 06 Jan 2023 01:58:21 GMT

mattsdcubs,

Check your active mode, if the camera is set to Standby, it won't record. For more information, take a look here: https://kb.arlo.com/000062777/About-Arlo-Routines-Modes-Rules-and-Automations

JamesC

Re: Secure Trial Active

mattsdcubs — Fri, 06 Jan 2023 21:58:52 GMT

Yes, thank you. With the "Arm Home" setting on and Activity Zones created there is no motion detection. Everything is still manual.

Re: Secure Trial Active

StephenB — Sat, 07 Jan 2023 11:35:43 GMT

@mattsdcubs wrote:

Yes, thank you. With the "Arm Home" setting on and Activity Zones created there is no motion detection. Everything is still manual.

If you look into the "Arm Home" mode (using the edit function), do you see a rule for the doorbell?

Re: Secure Trial Active

mattsdcubs — Sat, 07 Jan 2023 16:57:21 GMT

Hello, I am able to open the edit rules through the "Arm Home" mode. Motion detection started working yesterday afternoon and I can now appreciate the trial. Thank you to everyone who took the time to respond!