topic Re: Battery in Arlo Video Doorbell Wire-Free

Battery

JMThompson10 — Mon, 26 Dec 2022 14:43:06 GMT

We just received a wire free doorbell camera for Christmas. We have charged the battery fully, but nothing lights up during set up. I have also pushed the reset button and still nothing. There is no customer service number to call Arlo.

Re: Battery

jguerdat — Mon, 26 Dec 2022 15:06:06 GMT

I'll tag the moderators here to see what they may be able to do. In the meantime you may be able to swap at the store. Does the gifter have the receipt for the doorbell, which would speed the process?

While I'm thinking of it, I assume you've made sure the battery is properly installed? It snaps into place.

@JamesC , @ShayneS

Re: Battery

JMThompson10 — Mon, 26 Dec 2022 15:04:25 GMT

Yes. We bought it new off of Amazon.

Re: Battery

ShayneS — Thu, 29 Dec 2022 01:12:31 GMT

It would be a bit faster to replace through Amazon. I can initiate the process as well but I will need the invoice far the support team.

Does the LED on the battery light up when charging it with the supplied power cable?

Re: Battery

JMThompson10 — Thu, 29 Dec 2022 01:15:25 GMT

We have already done the return process and a new one should be here Saturday.

Re: Battery

ShayneS — Thu, 29 Dec 2022 19:14:14 GMT

Thanks for the update. Let me know if you need any further assistance.